Branch Office Assistant Manager

1 settimana fa

Napoli, Campania, Italia Navy Federal Credit Union A tempo pieno

Job Summary

Navy Federal Credit Union is seeking a highly skilled and experienced Assistant Manager to join our team. As an Assistant Manager, you will be responsible for overseeing the efficient operation of a small/medium/large branch office, ensuring that operational functions are completed and properly performed by branch staff.

Key Responsibilities

  • Supervise and lead a team of branch staff to provide members with a full range of Navy Federal Credit Union products and services.
  • Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits.
  • Manage staff to ensure vault opening, closing, and balancing procedures are completed.
  • Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events, and realtor/trade shows and events.
  • Participate in recruiting efforts, on-boarding, and initial training of team members.
  • Participate in budget, purchasing, tracking, and records retention for business expenses.
  • Guide team development for continual growth in technical, soft, and leadership skills.
  • Provide applicable support to ensure the team achieves and maintains product, service, and business goals, including cross-servicing of Navy Federal products and services.
  • Assist with leading and training team members to deliver high-quality service to our members.
  • Analyze reports and conduct trend analysis to optimize business performance.
  • Ensure compliance with all security, safety, and emergency preparedness procedures.
  • Ensure compliance with all HR-related policies, practices, and procedures.

Requirements

  • Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience.
  • Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage, and equity loans, savings, and checking accounts.
  • Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts.
  • Working knowledge of functions relating to cash and ATM operations.
  • Ability to manage multiple priorities independently and/or in a team environment.
  • Exposure to member/customer service operations.
  • Exposure to mentoring and leading employees.
  • Effective organizational, planning, and time management skills.
  • Effective skill exercising initiative and using good judgment to make sound decisions.
  • Effective skill interacting with staff, management, vendors, and members diplomatically and tactfully.
  • Effective verbal and written communication skills.
  • Effective word processing and spreadsheet software skills.

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged, and committed; and a fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Equal Employment Opportunity

Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

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