Client Relationship Specialist in Finance

2 settimane fa


Nicosia, Sicilia, Italia FXCM A tempo pieno

Position Overview:

We are seeking a dedicated Financial Client Service Specialist to enhance our client support operations. In this role, you will be tasked with managing client accounts, facilitating transactions, and addressing inquiries effectively. Your interactions will be pivotal in understanding and fulfilling the financial needs of our diverse clientele.

Key Responsibilities:

  • Deliver exceptional customer service by promptly addressing client inquiries and issues with professionalism.
  • Assist clients in establishing new accounts, overseeing account balances, and executing transactions.
  • Provide comprehensive information on a range of financial products and services, including Shares, Cryptocurrencies, Commodities, Stock Indices, and Forex.
  • Guide clients in navigating trading platforms and online portals effectively.
  • Uphold compliance with regulatory standards and internal policies during all client interactions.

Required Qualifications:

  • A Bachelor's degree in finance or a related discipline.
  • Proficiency in English.
  • 1-3 years of experience in customer service or financial services is preferred but not mandatory.
  • Strong understanding of financial products such as Shares, Stock Indices, Cryptocurrencies, and Commodities.
  • Excellent verbal and written communication skills.
  • Competence in Microsoft Office and other relevant software.

Desired Skills:

  • Ability to work autonomously or collaboratively within a team.
  • Strong problem-solving capabilities.
  • Keen attention to detail.
  • Capacity to manage multiple tasks efficiently while ensuring accuracy.

Benefits:

  • Competitive salary with performance-based bonuses.
  • Flexible work arrangements, allowing for a mix of remote and office work.
  • Standard weekday working hours.

As a Financial Client Service Specialist, you will be instrumental in fostering long-term relationships with our clients. Your expertise will empower them to navigate their trading experiences with confidence and satisfaction.

Work Schedule: 40 hours per week, Monday to Friday, 9 AM to 6 PM, with a flexible hybrid work model.

Note: All employees must be eligible to work in Cyprus.


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