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Customer Service Representative

2 mesi fa

Bologna, Emilia-Romagna, Italia FURLA A tempo pieno
Job Summary

We are seeking a highly motivated and organized individual to join our team as a Customer Service Intern. As a key member of our operations team, you will play a critical role in ensuring high standard performance, service, and timing for our channel/area.

Key Responsibilities
  • Provide exceptional customer service to BtoB customers, ensuring their needs are met and exceeded.
  • Support the WHS Area Managers with back-office activities, prioritizing tasks and managing multiple projects simultaneously.
  • Liaise effectively with Logistics, Credit Management, and Legal teams to ensure seamless communication and collaboration.
  • Organize timely shipments based on customer orders, ensuring accurate and efficient delivery.
  • Conduct periodic and ad-hoc analysis to identify areas for improvement and implement process enhancements.
  • Prepare for customer inquiries by researching products, services, and customer service processes.
  • Respond to customer inquiries in a timely and professional manner, ensuring accurate and helpful information is provided.
  • Record customer inquiries and responses in customer accounts, maintaining accurate and up-to-date records.
  • Identify opportunities for process improvements and recommend changes to enhance quality service.
Requirements
  • University degree or diploma in business, marketing, or a closely related field.
  • Strong capacity to work cross-functionally and collaboratively with teams.
  • Hands-on mindset and self-starter attitude.
  • High competency in project management and results-oriented approach.
  • Exceptional written and verbal communication skills.
  • Ability to encourage an open, honest, and positive team environment.