After-Sales Advisor Trainee
3 giorni fa
About the Role
We are seeking a highly motivated and organized individual to join our team as an After-Sales Advisor Trainee. As a key member of our Operational Marketing and Customer Engagement Departments, you will be responsible for supporting our automotive clients and building final customer loyalty.
Key Responsibilities
- Manage ordinary and extraordinary maintenance visits with final customers
- Achieve individual and team targets for confirmed visits
- Guide customers through the services offered by our workshops' network to ensure a great customer experience
- Gather customers' feedback through data entry on Excel
Requirements
- Bachelor's degree in Economics, Communication, or Humanities
- Italian native speaker level and good level of English (other European languages an asset)
- Previous experience in Customer Care (front-desk or back-office) a plus
What We Offer
As a member of our team, you will have the opportunity to build a career, make a difference, and be part of an exciting industry. We offer flexible working methods, a diverse workforce, and a commitment to empowering and encouraging our people.
About MSX International
With over 5,000 employees based in more than 80 countries, our teams provide industry-leading expertise in Consumer Engagement, Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions, and Sales Performance. We collaborate with almost every car manufacturer on the market and are committed to building a truly diverse workforce.
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