Customer Service Team Lead

3 giorni fa


Milano, Lombardia, Italia Abbott Laboratories A tempo pieno

About the Role:

We are seeking a highly skilled and experienced Team Lead to join our Customer Service department within Abbott's Structural Heart division. As a Team Lead, you will be responsible for managing a team of Customer Service professionals and providing exceptional service to internal and external customers.

Key Responsibilities:

  • Manage a team of Customer Service professionals to ensure delivery of high-quality service to customers.
  • Develop and implement strategies to improve department processes, including order processing, returns processing, and credit requests.
  • Identify and implement process improvements to increase efficiency and productivity.
  • Maintain a safe and professional work environment, ensuring compliance with company policies and regulatory requirements.
  • Supervise work schedules, PTO, and staffing levels to ensure customer needs are met.
  • Support company initiatives, including Quality Management Systems (QMS) and Environmental Management Systems (EMS).

Requirements:

  • High School diploma or equivalent required.
  • 5-7 years of Customer Service/Contact Center experience.
  • International management experience is a plus.
  • Experience in the medical device industry.
  • Fluent in English and Italian.
  • 10-20% of travel required.


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