Executive Director of Operations

3 giorni fa

Amalfi, Campania, Italia Nh Italia Spa A tempo pieno
Deputy General Manager Opportunity at Anantara Convento Di Amalfi

Anantara Convento Di Amalfi, a 5-star luxury hotel located on the stunning Amalfi Coast in Italy, is seeking an experienced Deputy General Manager to join our team. This is an exciting opportunity for a seasoned hospitality professional to take on a leadership role in a world-class property.

About Us:

Anantara Convento Di Amalfi is a member of the esteemed Anantara Hotels, Resorts & Spas group, known for its luxurious properties and exceptional service. Our hotel is situated on top of an 80-meter cliff, offering breathtaking views of the Amalfi Coast. With its rich history and stunning architecture, our hotel provides a unique blend of luxury and charm.

About the Role:

The Deputy General Manager will play a crucial role in supporting the General Manager in overseeing the daily operations of the hotel, ensuring that all departments work cohesively to deliver exceptional guest experiences and maintain the highest standards of service. The ideal candidate will have a strong understanding of hotel management operations, financial management, and guest service principles.

Key Responsibilities:

  • Assist the General Manager in the overall management of the hotel, ensuring that all departments meet and exceed operational standards and guest expectations.
  • Demonstrate strong organizational skills by effectively prioritizing tasks, managing multiple departments simultaneously, and ensuring deadlines are consistently met.
  • Oversee day-to-day operations across all departments, including front office, housekeeping, food & beverage, and maintenance, to ensure seamless service delivery.
  • Implement and monitor policies and procedures to enhance operational efficiency and compliance with health and safety regulations.
  • Champion a guest-centric culture, ensuring that the hotel consistently delivers exceptional service to all guests.
  • Address guest inquiries, concerns, and complaints promptly and effectively, seeking opportunities to enhance guest satisfaction and loyalty.
  • Collaborate with department heads to develop and implement initiatives that improve the guest experience.
  • Provide leadership and support to department heads and team members, fostering a positive work environment and promoting teamwork.
  • Assist in recruitment, training, and development of hotel staff, ensuring that all employees embody the hotel's values and standards.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Assist the General Manager in the preparation and management of the hotel's budget and financial performance, ensuring profitability and cost control.
  • Monitor revenue and expenses, implementing strategies to maximize revenue and optimize costs while maintaining service quality.
  • Analyze financial reports and performance metrics to identify trends and areas for improvement.
  • Collaborate with the General Manager in developing and executing the hotel's strategic plan and marketing initiatives to achieve business goals.
  • Stay informed about industry trends, competitor activities, and market conditions to inform decision-making and strategic direction.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
  • Minimum of 3 years of experience in a leadership role within luxury hotels or high-end hospitality environments, with a proven track record in hotel operations.
  • Strong understanding of hotel management operations, financial management, and guest service principles.
  • Excellent organizational skills, with the ability to manage multiple priorities and complex operations efficiently.
  • Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Fluent in English and Italian; knowledge of additional languages is a plus.

Estimated Salary: €80,000 - €100,000 per annum, depending on experience.

Benefits:

We offer a competitive salary, as well as a range of benefits, including health insurance, paid time off, and opportunities for career advancement.

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