Luxury Service Ambassador

3 giorni fa


Amalfi, Campania, Italia Anantara A tempo pieno

Job Title: Luxury Service Ambassador - Anantara Convento Di Amalfi Grand Hotel

About the Role:

We are seeking a highly skilled and experienced Luxury Service Ambassador to join our team at the esteemed Anantara Convento Di Amalfi Grand Hotel. As a key member of our hospitality staff, you will be responsible for delivering exceptional service to our discerning guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities:

  • To work collaboratively with colleagues across all departments to ensure seamless service delivery and maintain a smooth-running operation.
  • To possess an in-depth knowledge of hotel policies and Standard Operating Procedures regarding guest service, operations, and personal discipline and grooming.
  • To consistently provide outstanding service, anticipating and meeting the needs of our guests.
  • To actively participate in ongoing training and development programs to enhance professional skills and increase guest satisfaction.
  • To maintain high standards of cleanliness and organization in all areas, including your workstation and the surrounding environment.
  • To demonstrate a strong understanding of menu offerings and be able to answer any questions from guests about the services and facilities provided by the hotel.

Requirements:

  • A minimum of 1 year of experience in a similar position within luxury hotels or high-end restaurants.
  • Graduation in the tourism/hotel industry is considered advantageous.
  • Familiarity with mise en place techniques in à la carte restaurants and banqueting.
  • Excellent communication skills, with good Italian and English language proficiency.
  • A second foreign language is considered beneficial.
  • Pleasant personality, positive attitude, and a keen sense of aesthetics and attention to detail.
  • Strong interpersonal skills, with the ability to work effectively in a team environment.

Salary:

The estimated annual salary for this role is approximately €30,000-€40,000, commensurate with experience and qualifications.

Benefits:

  • A competitive compensation package, including service charge and tips.
  • Access to employee discounts on food and beverage services.
  • An extensive friends and family program offering up to 25% discounts worldwide.
  • Exclusive discounts on online purchases and leisure activities through our dedicated benefits portal.
  • Ongoing training and development opportunities through our 'University' platform.
  • International career opportunities within the Minor Hotels group.
  • Free parking and uniforms, with complimentary laundry services.
  • A culture that values continuous feedback, active listening, and personal growth.
  • Monthly awards for top talent and special events to recognize individual contributions.

Language: English



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