Luxury Service Ambassador
3 giorni fa
Job Title: Luxury Service Ambassador - Anantara Convento Di Amalfi Grand Hotel
About the Role:
We are seeking a highly skilled and experienced Luxury Service Ambassador to join our team at the esteemed Anantara Convento Di Amalfi Grand Hotel. As a key member of our hospitality staff, you will be responsible for delivering exceptional service to our discerning guests, ensuring their stay with us is nothing short of unforgettable.
Key Responsibilities:
- To work collaboratively with colleagues across all departments to ensure seamless service delivery and maintain a smooth-running operation.
- To possess an in-depth knowledge of hotel policies and Standard Operating Procedures regarding guest service, operations, and personal discipline and grooming.
- To consistently provide outstanding service, anticipating and meeting the needs of our guests.
- To actively participate in ongoing training and development programs to enhance professional skills and increase guest satisfaction.
- To maintain high standards of cleanliness and organization in all areas, including your workstation and the surrounding environment.
- To demonstrate a strong understanding of menu offerings and be able to answer any questions from guests about the services and facilities provided by the hotel.
Requirements:
- A minimum of 1 year of experience in a similar position within luxury hotels or high-end restaurants.
- Graduation in the tourism/hotel industry is considered advantageous.
- Familiarity with mise en place techniques in à la carte restaurants and banqueting.
- Excellent communication skills, with good Italian and English language proficiency.
- A second foreign language is considered beneficial.
- Pleasant personality, positive attitude, and a keen sense of aesthetics and attention to detail.
- Strong interpersonal skills, with the ability to work effectively in a team environment.
Salary:
The estimated annual salary for this role is approximately €30,000-€40,000, commensurate with experience and qualifications.
Benefits:
- A competitive compensation package, including service charge and tips.
- Access to employee discounts on food and beverage services.
- An extensive friends and family program offering up to 25% discounts worldwide.
- Exclusive discounts on online purchases and leisure activities through our dedicated benefits portal.
- Ongoing training and development opportunities through our 'University' platform.
- International career opportunities within the Minor Hotels group.
- Free parking and uniforms, with complimentary laundry services.
- A culture that values continuous feedback, active listening, and personal growth.
- Monthly awards for top talent and special events to recognize individual contributions.
Language: English
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