Customer Service Representative
2 giorni fa
Job Summary
We are seeking a skilled Telephone Operator to manage all telephone and email communications, ensuring seamless communication between departments and maintaining a high standard of service for our guests.
About the Role
The ideal candidate will be responsible for handling switchboard operations according to company standards and procedures, managing and supervising all incoming requests from guests and colleagues, providing support to the Front Office team, and managing and updating guest details accurately in company systems.
Main Responsibilities:
- Handle all switchboard operations according to company standards and procedures
- Manage and supervise all incoming requests from guests and colleagues
- Provide support to the Front Office team, ensuring seamless communication between departments
- Manage and update all guest details accurately in company systems
- Ensure that all guest messages are delivered accurately and promptly
Requirements
To be successful in this role, you will need previous experience in a similar role within the hospitality sector, fluency in Italian and English, and strong oral communication skills. You must also have excellent listening skills, be able to maintain a calm and professional demeanor during busy or challenging situations, and be proficient in hotel systems and basic computer applications.
What We Offer
In return for your expertise, we offer a seasonal labour contract according to C.C.N.L. Settore Turismo (Confindustria), learning & development activities, and accommodation provided for non-residents.
Estimated Salary: € 40,000 - € 55,000 per annum, depending on experience.
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