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Customer Strategy and Capability Excellence Lead

2 mesi fa

Milano, Lombardia, Italia Novartis Farmacéutica A tempo pieno
About the Role

We are seeking a highly skilled and experienced professional to lead our customer strategy and capability development efforts. As a key member of our team, you will be responsible for driving business growth through the development and implementation of customer-centric strategies and capabilities.

Key Responsibilities:
  • Lead the development and implementation of customer strategy and capability plans to enhance customer experience and satisfaction.
  • Design and enable customer journeys to shift customer behaviors and drive business growth.
  • Elevate customer-centric experience, design, and data visualization tools to inform business decisions.
  • Anticipate future commercial field capabilities and drive organizational capability building programs.
  • Lead and develop a team of professionals to support customer strategy and capability development efforts.
  • Partner with cross-functional teams to ensure successful execution of customer strategy initiatives.
  • Develop and implement effective change management initiatives to facilitate continuous improvement.
Requirements:
  • 10+ years of experience in leadership roles and in leading teams.
  • Strong strategic and analytical skills.
  • Curiosity for innovation and exploring new models and capabilities.
  • Master's degree (STEM preferred).
  • Fluent in Italian and English.
Why Novartis?

We are a leading pharmaceutical company committed to improving and extending people's lives. Our purpose is to reimagine medicine, and our vision is to become the most valued and trusted medicines company in the world. We believe that our people are the key to achieving this vision, and we are seeking talented professionals like you to join our team.