Regional Sales Excellence Lead

4 settimane fa

Milano, Lombardia, Italia Byd Europe A tempo pieno
Job Title: Regional Sales Excellence Lead

As a key member of the European Sales Training Department, the Regional Sales Excellence Lead will play a critical role in driving sales excellence and customer satisfaction in Italy. This position requires a strong understanding of the European automotive market and a proven track record of delivering high-quality sales training and coaching.

Key Responsibilities:
  • Adapt the EU Sales Excellence Master Plan (SEMP) to meet the specific needs of the Italy market.
  • Develop and deliver impactful sales and product training sessions and content, balancing digital, virtual, and physical learning methods.
  • Manage the database of market dealer staff in Learning Platforms and Tools in close collaboration with the Training Coordination Team.
  • Contribute to the development of the SEMP, including BYD Group introduction, brand insights, product knowledge, onboarding, sales and delivery skills, customer experience, and training validation/certification.
  • Work with internal and external stakeholders and subject matter experts to determine training needs and quickly identify, build, and implement training solutions based on SEMP.
  • Track and record all training interventions conducted in the market and provide monthly training reports in time as required for centralized Europe-wide reporting.
  • Search for, control, and advise on possible external agencies for collaboration in development, execution, or consultancy.
  • Provide ad-hoc performance coaching for teams and individual team members as necessary.
Requirements:
  • Bachelor's degree in automotive, marketing, or equivalent experience.
  • 3 years' experience in a customer-focused training/coaching team or organization.
  • Customer-centric mindset connected with our mission and a more sustainable future.
  • Excellent Italian and English language skills (knowledge of other European languages and/or Chinese would be a plus).
  • Excellent coaching, training, communication, and interpersonal skills, with a proven track record of positive influence in teams.
  • In-depth knowledge and passion about the history, brands, products, and technologies of the European automotive industry.
  • Familiarity with digital tools such as the Microsoft Office suite, Adobe creative tools, and the ability to create/optimize digital/F2F content to support SEMP.
  • Ability to work in a rapidly developing, dynamic environment and partner effectively with cross-border/cultural teams.
  • Ability to travel up to 50% of the time, mainly in the retail network of Italy and with regular visits to BYD European HQ.
About BYD Group:

BYD Group is a leading multi-sector high-tech company focused on the innovation and development in automobile, rail transit, renewable energy, and electronics. Committed to fulfilling a better life through technological innovations, BYD Group leverages a powerful network of over 40 subsidiaries and 700,000 employees worldwide in over 400 cities of 79 countries, actively drive the implementation of comprehensive zero-emission and emission reduction solutions.

In 2023, BYD Auto sold 3.02 million NEV (BEV+PHEV) globally, maintaining its position as the world leader in NEV sales. In January 2024, BYD became the Official Partner of UEFAEURO 2024, providing green mobility services for the championship. BYD shoulders the responsibilities and duties of the era, firmly embraces the tides of automobile electrification and intelligence, and establishes itself as the leader of new energy vehicles in China and the world, as to pave a road of green innovation and development.

We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

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