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Service Delivery Specialist

2 mesi fa

Turin, Piemonte, Italia Kyndryl A tempo pieno

About the Role

The Service Manager will serve as the primary point of contact for clients regarding the delivery and management of requested services.

Main Responsibilities

  • Maintaining a proactive relationship with clients through regular alignments.
  • Acting as the primary interface between clients and the Sales/Pre-Sales teams.
  • Serving as the first level of escalation for project or Application Maintenance (AM) issues.
  • Direct involvement in severity 1 problems and interventions.
  • Serving as the focal point for scheduled service outage communications.
  • Accounting and monitoring service traffic reports for any service consumption overages.
  • Supporting the service performance report (including related Help Desk tickets).
  • Monitoring and reporting on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

Requirements

  • Ability to prepare and update service-level agreements (SLAs).
  • Natural determination and predisposition to achieve objectives.
  • Knowledge of project management strategies based on PMI principles.
  • Skills in training Project Managers dedicated to the service.
  • Ability to formalize content appropriately and adapt communication style according to the context and audience.
  • Excellent skills in implementing mediation strategies even in critical situations.
  • Assertiveness in communication.
  • Problem-solving skills.
  • Ability to analyze an issue even without having full control of the relevant application domain.

About Kyndryl

We welcome people of all cultures, backgrounds, and experiences. Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

We care about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter.

At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.