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Team Lead

2 mesi fa

Milano, Lombardia, Italia Wemolo GmbH A tempo pieno
Descrizione del Ruolo

Il Team Lead - Servizio Clienti Internazionale è un ruolo chiave per la nostra azienda, Wemolo GmbH. Come membro del nostro team, sarai responsabile della gestione dei reclami per il mercato italiano e polacco, contribuendo a rivoluzionare il modo in cui vengono gestiti i parcheggi.

Compiti e Responsabilità
  • Leadership: Guiderai il team di assistenza clienti italiano e polacco, lo svilupperai ulteriormente e amplierai il tuo team insieme al nostro Dipartimento Persone.
  • Servizio Clienti: Insieme al tuo team gestirai le richieste dei nostri clienti B2C e fornirai supporto nei casi di reclamo complessi.
  • Obiettivi: Definirai e monitorerai gli OKR per il team e assicurandone l'allineamento con gli obiettivi aziendali. Stabilirai inoltre KPI significativi per misurare il successo e definendo il percorso per raggiungerli in modo coerente.
  • Ottimizzazione dei processi: Lavorerai attivamente all'ottimizzazione dei processi di gestione dei reclami esistenti, trasmettendo il feedback ai reparti competenti e implementando flussi di lavoro efficienti.
  • Strategia: Lavorerai a stretto contatto con il nostro Customer Care Team Lead in Supervision e con i colleghi di Customer Success, Project Management, Business Development, Engineering e Product.
Requisiti e Competenze
  • Background professionale: Hai una solida esperienza nell'assistenza clienti B2B / gestione dei reclami.
  • Leadership: Hai già maturato un'esperienza nella guida di un team.
  • Mentalità: Hai forti capacità analitiche, organizzative e di problem solving e sei fortemente motivato.
  • Comunicazione: Grazie al tuo carisma, sei in grado di trasmettere in modo comprensibile anche questioni complesse.
  • Competenze: Hai familiarità con Microsoft Office e strumenti CRM come Salesforce; idealmente hai esperienza con chatbot o strumenti simili.
  • Competenze linguistiche: Hai ottime capacità di comunicazione in tedesco e inglese e una buona conoscenza dell'italiano. Il polacco è un vantaggio.
Cosa ti offriamo
  • Flessibilità: Con il nostro modello di lavoro flessibile, potrai personalizzare il tuo ritmo di lavoro.
  • Workation: Durante la tua Workation potrai conciliare lavoro e relax in luoghi stimolanti.
  • Obiettivi misurabili: Con i nostri OKR, il tuo impatto sul successo del prodotto e dell'azienda è direttamente misurabile.
  • Eventi: Lavoriamo sodo, ma sappiamo anche come festeggiare insieme i nostri successi durante i nostri leggendari eventi aziendali.
  • Sviluppo: Utilizzerai i nostri corsi di lingua o i corsi interni per apprendere nuove competenze.
  • Equipaggiamento: Sceglierai il tuo hardware per lavorare in modo efficiente e confortevole.
  • Dress code: Vesti nel modo in cui ti senti più a tuo agio.

Innovazione attraverso la diversità: Indipendentemente dal tuo background, dalla tua origine, dalla tua identità di genere o dalle tue esigenze individuali, è la tua personalità che ci interessa. Ecco perché supportiamo una cultura di rispetto in cui ogni membro del team ha voce in capitolo, potendo crescere personalmente sentendosi valorizzati.