Technical Services Manager

2 mesi fa

Segrate, Lombardia, Italia NTT DATA A tempo pieno

About the Role

NTT DATA is seeking a highly skilled Technical Services Manager to join our team. As a key member of our Services Delivery organization, you will be responsible for overseeing the development and implementation of detailed technology solutions for our clients.

Key Responsibilities

  • Define client needs and develop proposals to meet those needs.
  • Oversee the implementation of complete project solutions.
  • Manage a team of Intelligent Infrastructure engineers with different levels of expertise and seniority.
  • Collaborate with internal stakeholders to set client satisfaction standards and develop client service policies.
  • Manage and coordinate initiatives to solve client problems.
  • Ensure assigned infrastructure at client sites is configured, installed, tested, and operational.
  • Develop and implement feedback, complaints, and problem-solving procedures for clients.
  • Manage resource capacity to achieve service level agreements.
  • Participate in client reviews to proactively manage client service level requirements and fulfillment.

Requirements

  • Good knowledge and understanding of IT industry environment and business needs with a focus on Networking solutions and services.
  • Strong attitude of client engagement.
  • Good level of relevant experience in a similar role within a related environment.
  • Solid previous experience operationally managing a technical team.
  • Good experience dealing with clients and managing complex technology solution implementations and service levels.
  • Solid stakeholder engagement experience at all levels in the organization.
  • Leading by example.
  • Good collaboration skills.
  • Able to communicate in an effective way (clearly and professionally).
  • Good attitude in coaching technical people.
  • Technical Skill (Strong knowledge of Network Data Center and Campus/WAN infrastructures).
  • Relevant technical certifications from main networking vendors.
  • Valid Cisco CCIE certification.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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