Head of Customer Service Professional
3 settimane fa
Unser Unternehmen ist ein international tätiges Unternehmen, das Tradition und Innovation zur laufenden Optimierung seiner Produkte und Dienstleistungen exzellent verbindet.
Die erstklassige Servicierung seiner hochqualitativen Elektro-Geräte ist oberste Prämisse und Herzensangelegenheit. Wir suchen einen erfahrenen Führungskraft, der Kundenorientierung mit Premiumcharakter liebt und Aufgaben-Ergebnis- und teamorientierte Führung von ca. 12 Personen übt.
- Strategische Ausrichtung und Verantwortung für die vereinbarten Service Levels/Zielerreichungen
- Weiterentwicklung der Abteilung und deren Prozesse unter Berücksichtigung von Kundenorientierung, Leistungssteigerung und Kosteneffizienz
- Kooperation mit unserem externen Call-Center zur Verbesserung der Service- und Prozessqualität
- Abgeschlossene betriebswirtschaftliche und/oder technische Ausbildung (Universität, FH, ...)
- Erfahrene Führungspersönlichkeit im B2B Kundendienst (Contact Center, Disposition von Kundendiensttechniker*innen)
- Hohe Dienstleistungsorientierung und Premiumanspruch
- Kooperationsbereitschaft, Motivationsfähigkeit sowie ausgeprägte Umsetzungsstärke
- Ab EUR Jahresbruttogehalt mit Bereitschaft zur Überzahlung entsprechend der Qualifikationen und Berufserfahrung
- Harmonisches Arbeitsklima in einem ausgezeichneten Familienunternehmen mit internen Entwicklungs- und zahlreichen Weiterbildungsmöglichkeiten
- Hoher Gestaltungsspielraum sowie flexible Arbeitszeiten und Homeoffice
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