Head of Customer Service Professional

3 settimane fa


Bardi, Emilia-Romagna, Italia Eblinger & Partner Personal- Und Managementberatungs Gmbh A tempo pieno

Unser Unternehmen ist ein international tätiges Unternehmen, das Tradition und Innovation zur laufenden Optimierung seiner Produkte und Dienstleistungen exzellent verbindet.
Die erstklassige Servicierung seiner hochqualitativen Elektro-Geräte ist oberste Prämisse und Herzensangelegenheit. Wir suchen einen erfahrenen Führungskraft, der Kundenorientierung mit Premiumcharakter liebt und Aufgaben-Ergebnis- und teamorientierte Führung von ca. 12 Personen übt.

Hauptherausforderungen
  • Strategische Ausrichtung und Verantwortung für die vereinbarten Service Levels/Zielerreichungen
  • Weiterentwicklung der Abteilung und deren Prozesse unter Berücksichtigung von Kundenorientierung, Leistungssteigerung und Kosteneffizienz
  • Kooperation mit unserem externen Call-Center zur Verbesserung der Service- und Prozessqualität
Wen suchen wir?
  • Abgeschlossene betriebswirtschaftliche und/oder technische Ausbildung (Universität, FH, ...)
  • Erfahrene Führungspersönlichkeit im B2B Kundendienst (Contact Center, Disposition von Kundendiensttechniker*innen)
  • Hohe Dienstleistungsorientierung und Premiumanspruch
  • Kooperationsbereitschaft, Motivationsfähigkeit sowie ausgeprägte Umsetzungsstärke
Was bieten wir?
  • Ab EUR Jahresbruttogehalt mit Bereitschaft zur Überzahlung entsprechend der Qualifikationen und Berufserfahrung
  • Harmonisches Arbeitsklima in einem ausgezeichneten Familienunternehmen mit internen Entwicklungs- und zahlreichen Weiterbildungsmöglichkeiten
  • Hoher Gestaltungsspielraum sowie flexible Arbeitszeiten und Homeoffice


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