Customer Success Manager

7 giorni fa

Vimercate, Lombardia, Italia SAP A tempo pieno
About the Role

We are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for driving customer satisfaction, retention, and growth through proactive engagement, strategic planning, and effective communication.

Key Responsibilities
  • Develop and execute customer success plans to ensure customer satisfaction and retention
  • Build and maintain strong relationships with customers to understand their business needs and goals
  • Provide proactive support and guidance to customers to ensure successful adoption and utilization of SAP solutions
  • Collaborate with cross-functional teams to identify and address customer pain points and opportunities for growth
  • Monitor and analyze customer health metrics to identify trends and areas for improvement
Requirements
  • 2-5 years of experience in customer-facing roles, preferably in a consulting, sales, or account management capacity
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders
  • Proven ability to work in a fast-paced environment and prioritize multiple tasks and projects
  • Knowledge of SAP solutions and industry trends is a plus
About SAP Academy for Customer Success

The SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce by delivering an energizing and inspiring experience within a globally diverse environment. This dynamic 10-month program strengthens the foundation for a successful career at SAP and provides participants with the skills and knowledge needed to succeed in a customer-facing role.

As a participant in the SAP Academy for Customer Success, you will have the opportunity to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.

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