Lavori attuali relativi a Global Salesforce Solution Design Senior Specialist - Milano, Lombardia - Amplifon
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Milano, Lombardia, Italia Amplifon A tempo pienoAbout the RoleAmplifon is seeking a talented Salesforce solution design senior specialist to join our team. As a key member of our Salesforce team, you will be responsible for designing and implementing Salesforce solutions that drive business growth and improvement.Key ResponsibilitiesEngage with internal customers to understand their needs and translate...
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Global Salesforce Solution Design Senior Specialist
2 mesi fa
About Us
Amplifon is a multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. Our network of over 100,000 professionals across 40 countries provides hearing care solutions to thousands of people worldwide.
Our Culture
We believe that our people are the most important component of our success. We invest in talent engagement, continuous professional development, support, and recognition to help our employees exceed every limit and build a fulfilling career.
Our Mission
We are working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. We offer a hybrid working policy, allowing employees to work 2 days/month remotely.
About the Role
We are looking for an additional resource to strengthen our Salesforce team. The candidate will report to the Global Retail Experience Manager and be an active and strategic part of a long-term Digital Transformation project. They will participate in the execution of an omnichannel platform design program based on Salesforce and support its implementations across multiple countries.
Key Responsibilities
- Engage with local and global internal customers to understand needs and translate them into business requirements
- Identify efficient solutions and define functional design to address new needs or gaps versus the in-place implementation
- Deal with system-integrators to challenge solutions and validate design
- Deal with the internal development factory to ensure high quality delivery
- Lead project execution, including performing gap analysis, prioritization, scheduling, testing coordination
- Network with business units and IT to integrate or ensure synergy with other software applications
- Support users by troubleshooting applications, by training users, or by delivering innovation
Requirements
- Degree or equivalent background
- Experience of about 5 years in the delivery of complex IT projects, focusing on the analysis, functional design and testing of Salesforce solutions, operating in fast-paced and multi-country contexts. Experience within the retail industry is a plus
- Experience with the Sales and Service Cloud modules (salesforce admin). Experience with field service and CPQs is a plus
- Fluent English is required
- Project management skills: ability to prioritize, meet deadlines and concentrate on detailed information in a fast-paced demanding work environment with limited supervision
- Availability to 20% travel worldwide is required
