Lavori attuali relativi a Guest Service Ambassador - Milano, Lombardia - White & Case LLP

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    Milano, Lombardia, Italia Melia Hotels International A tempo pieno

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Guest Service Ambassador

2 mesi fa

Milano, Lombardia, Italia White & Case LLP A tempo pieno
Job Summary

White & Case LLP is seeking a highly skilled Guest Service Assistant to join our team in Milan. As a key member of our front-line service team, you will be responsible for delivering exceptional guest experiences and providing world-class reception services to our clients and visitors.

Key Responsibilities
  • Welcome and greet all visitors to the office, ensuring a seamless and professional experience
  • Provide exceptional client service, responding to requests and resolving issues in a timely and efficient manner
  • Act as a one-stop-shop for all clients and visitors, taking ownership of requests and ensuring their needs are met
  • Escort guests to visitors' rooms or meeting rooms, inform appropriate lawyers and employees of their arrival, and provide refreshments as needed
  • Manage the distribution and return of temporary security passes, book meeting rooms, and coordinate internal couriers
  • Order taxis and inform clients, lawyers, and employees of the firm when taxi is arriving, and order meals for office events upon request
  • Ensure product knowledge on building facilities, catering menus, local amenities, organizational structure, and people is up to date and relevant
  • Cover all shifts (8:30 to 20:00) on a rotational basis and maintain a high level of professionalism at all times
Requirements
  • Client service focus and ability to stay calm under pressure
  • Strong judgment and proactive approach to problem-solving
  • Fluency in Italian and English, with 1 year of experience in the legal or hotel industry preferred
What We Offer

As a Guest Service Assistant at White & Case LLP, you will have the opportunity to work in a dynamic and global environment, collaborating with a diverse team of professionals. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.