Principal Customer Success Manager

2 settimane fa

Milano, Lombardia, Italia AWS EMEA SARL (Italy Branch) A tempo pieno

Position Overview

As a Senior Customer Solutions Manager at AWS EMEA SARL (Italy Branch), you will play a pivotal role in guiding our most significant and intricate customers through their extended journey to cloud adoption.

This prominent position requires you to ensure seamless collaboration among all AWS teams, working collectively to achieve optimal outcomes for our clients.

Key Responsibilities

In this role, you will be an essential partner to our AWS clientele, utilizing your extensive experience in large-scale transformations to assist customers in navigating their AWS adoption phases. You will guide them through operational, educational, and governance aspects crucial for a successful cloud transition.

Your responsibilities will include:

  • Engaging with AWS customers and leadership to foster collaboration across core account groups, including Sales, Support, Solutions Architecture, and Professional Services.
  • Planning and supporting significant workload migrations, translating strategic initiatives into actionable plans aligned with customer milestones.
  • Executing education strategies, aligning roadmaps with business outcomes, and managing key events such as Executive Briefing Sessions and go-live transitions.

At AWS, we encourage innovative thinking and ownership of customer challenges. You will leverage the best of AWS to proactively address customer needs through creative solutions and tools.

Qualifications

Successful candidates will possess a robust background in delivery and change management, with a keen attention to detail and exceptional problem-solving skills. You will be an outstanding communicator, capable of engaging effectively with both executive stakeholders and project teams.

Your leadership abilities will enable you to gain stakeholder support, negotiate effectively, and guide virtual teams towards success. Your enterprise experience and commitment to operational excellence will significantly influence team decisions and drive secure, effective solutions.

You will advocate for AWS services and encourage customers to adopt them, demonstrating a passion for delivering exceptional customer experiences through innovative AWS solutions. Your commitment to managing the successful adoption of AWS will be evident in your daily activities.

Are you ready to explore innovative ways to engage and serve customers? Do you have a passion for leveraging technology to resolve impactful business challenges? Join us in shaping the future.

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