Sales Engineer

5 giorni fa

Milano, Lombardia, Italia Timken A tempo pieno
Sales Engineer Job Description

At Timken, we're driven by a passion for innovation and a commitment to excellence. As a Sales Engineer, you'll play a critical role in helping our customers push the limits of what's possible in their world of motion.

Key Responsibilities:
  • Manage the sales process for the entire TIMKEN Product range, ensuring seamless execution and customer satisfaction.
  • Translate technical requirements from drawings to guarantee the correct product is supplied, meeting customer needs and expectations.
  • Establish and maintain strong relationships with customers, building trust and credibility through exceptional service and support.
  • Manage customer inquiries via phone and email, providing timely and accurate responses to drive sales and customer satisfaction.
  • Raise customer quotations for their requirements, ensuring accurate pricing and timely delivery.
  • Collaborate with cross-functional teams to develop and deliver cost-saving solutions, driving business growth and customer loyalty.
  • Utilize your understanding of customer drivers to influence customer decisions, promoting new solutions, products, and prototype applications.
  • Build sales competencies in discovering hidden customer needs, representing customer needs, handling objections, and driving sales growth.
  • Facilitate customer interaction and coordinate with Marketing, Customer Service, Customer Engineering, Manufacturing, Supply Chain, and other functional areas to ensure seamless execution.
  • Work closely with Customer Engineering on complex system analyses, including bearing selection on non-standard part numbers or types.
  • Obtain application details from customers, including new or atypical designs, to drive sales and customer satisfaction.
  • Develop and execute customer-based sales plans, including sales, won/lost business, pricing plans, and new business attainment, in collaboration with the sales manager.
  • Gather and submit customer and market knowledge to inform sales strategies and drive business growth.
  • Support new business development and current business growth, evaluating competitors' products and selling/market strategies to stay ahead of the competition.
  • Take on project assignments as directed by the sales manager, ensuring timely and accurate completion.
  • Deliver customer-training or internal training presentations, sharing your expertise and knowledge with colleagues and customers.
  • Work closely with key suppliers to gain information required for quoting accurate lead times and material costs for new items.
  • Raise and issue internal KPIs for delivery performance and quotation success, driving business growth and customer satisfaction.
Requirements:
  • Technical background, preferably in general industry.
  • Experience in sales and familiarity with project business.
  • Professional use of professional social media platforms, such as LinkedIn.
  • Commercial mindset and a clear focus on strategic and profitable projects.
  • Fluent English is mandatory (company language).
  • Other languages are an additional asset.
  • Strong time management skills.
Personality:
  • Empathy and a strong appearance.
  • Negotiation skills and high persuasiveness.
  • Highly self-motivated.
  • Team player with independent working style.
  • Willingness to succeed.
  • Open to changes and personal development.
  • Encouraged to go new ways and high interest and curiosity on new opportunities.
  • Willingness to travel extensively for meetings with Key Accounts and/or for Strategic Projects.
Profile:

Ideal candidate: Mechanical engineer with sales of industrial goods experience.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences, and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status, or any other basis protected by applicable law.

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