Enterprise Client Success Manager

1 giorno fa

Milano, Lombardia, Italia Uplight A tempo pieno
About the Role

We are seeking an experienced Enterprise Client Success Manager to join our Grid Solutions team in EMEA. As a key member of our team, you will be responsible for delivering end-to-end business and technical solutions to our clients in the energy industry.

Key Responsibilities
  • Develop and maintain strong relationships with our clients, understanding their business needs and goals.
  • Work closely with our Sales, Pre-Sales, SCADA Engineering, and Product teams to ensure seamless delivery of solutions.
  • Identify opportunities to expand our relationships with clients and help them navigate the energy ecosystem.
  • Develop and implement account strategies to drive business growth and client satisfaction.
  • Collaborate with our Client Support team to prioritize and escalate issues to ensure timely resolution.
  • Manage multiple accounts simultaneously, prioritizing efforts and those of the team members involved.
Requirements
  • 7+ years of customer-facing experience in customer success, strategic account management, management consulting, or strategy.
  • Experience working with clients in the energy industry, particularly in the EU DSO/TSO markets.
  • Strong fluency in solar, wind, and storage project finance, contracts, utility interconnection, and construction/EPC issues.
  • Ability to understand customer use cases and conduct fit/gap assessments relative to Uplight FlexTM.
  • Knowledge of customer acceptance and testing for software solutions in the energy space.
  • Experience deploying SaaS products in enterprise environments and collaborating with multiple stakeholders.
  • Excellent written and oral presentation skills, with a passion for customer success and excellence.
  • Multilingual, with business-level proficiency in English and at least one other language.
About Uplight

At Uplight, we're committed to building a more sustainable future through our mission of decarbonization. We offer a collaborative environment where your ideas are valued and your contributions recognized. Join our team of passionate Uplighters and make a meaningful impact in the fight against climate change.

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