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Enterprise Client Success Manager
2 mesi fa
We are seeking a highly skilled and experienced Business Leader to join our Client Success team as an Enterprise Client Success Manager - EMEA. This role will be responsible for delivering end-to-end business and technical solutions to our clients in the energy industry.
Key Responsibilities- Develop and execute account strategies to drive business growth and expand relationships with clients.
- Work closely with clients and partners to understand their business needs and identify opportunities for value creation.
- Collaborate with internal teams, including Sales, Pre-Sales, SCADA Engineering, and Product, to ensure seamless delivery of solutions.
- Develop and maintain strong relationships with senior-level clients, including Directors and VP's.
- Provide thought leadership and expertise on energy market trends, project finance, and regulatory landscapes.
- Identify and pursue opportunities to extend client use of our platform, Uplight FlexTM.
- Develop and implement customer success plans to drive adoption and retention.
- Manage multiple accounts and prioritize efforts to meet business objectives.
- 7+ years of customer-facing experience in customer success, strategic account management, management consulting, or strategy.
- Experience working with clients in the energy industry, particularly in the EU DSO/TSO markets.
- Strong understanding of solar, wind, and storage project finance, contracts, utility interconnection, and construction/EPC issues.
- Ability to develop and operate large-scale solar, wind, and/or battery energy storage projects (50 MW or larger).
- Fluency in English and at least one other language, such as Italian or Spanish.
- Excellent written and oral presentation skills, with a passion for customer success and excellence.
- Knowledge of SCADA protocol and customer success software, such as Gainsight or Churn Zero.
- Experience with SaaS products in enterprise environments and collaborating with multiple stakeholders.
- Passionate about renewable energy and helping to green our energy sources.
Uplight is a certified B Corporation dedicated to building a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds. We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard.
