Enterprise Client Success Manager

2 settimane fa

Milano, Lombardia, Italia Uplight A tempo pieno
About the Role

As an Enterprise Client Success Manager - EMEA, you will be responsible for delivering end-to-end business and technical solutions to Uplight's clients. You will work closely with clients and partners to ensure that the business value generated by Uplight solutions is fully realized, identify ways to expand our relationships with clients, and help our clients navigate along their path into a smarter energy ecosystem and asset monetization.

Key Responsibilities
  • Be the trusted advisor to our clients, helping them confirm, identify, quantify, and achieve their goals, while maximizing value.
  • Develop solid, trusted client relationships and grow both megawatts of capacity and program scope.
  • Responsible for reporting progress towards goals to client stakeholders at quarterly and executive business reviews.
  • Empower our clients to become expert users of the Uplight FlexTM platform and transfer the knowledge you create while solving their most valuable problems.
  • Act as an SME with the TSO or DSO on behalf of our clients.
  • Advocate for the client by identifying and surfacing client pain points and requirements to the Product team for the inclusion in roadmap prioritization.
  • Partner with the Uplight Sales team and the Project Managers to craft account and program strategies that will deepen client relationships and drive incremental business opportunities.
  • Collaborate with Grid Solutions Client Support to help prioritize and escalate bugs and issues to ensure timely resolution.
  • Manage multiple accounts at any given time, effectively prioritizing your own efforts and those of the other team members involved.
  • Develop best practices and thought leadership content based on experiences/learning from the customer.
Requirements
  • BS/MS/PhD in computer science, engineering, science or equivalent work experience.
  • 7+ years of customer-facing experience in customer success, strategic account management, management consulting, strategy or other relevant experience, ideally in a rapidly-paced top-tier consulting firm, services, or technology-related environment and working with customers in the energy industry.
  • Experience developing, operating, or supporting large scale solar, wind, and/or battery energy storage projects (50 MW or larger) in the EU DSO/TSO markets.
  • Demonstrated success working directly with customers, including developing account strategy and building senior-level relationships (Directors, VP's, etc...).
  • Strong fluency in solar, wind, and storage project finance, contracts, utility interconnection, and construction/EPC issues.
  • Willingness to learn, collaborate, comfortable with ambiguity and changing priorities as part of a start-up culture.
  • An ability to understand the priorities, strategic direction, and constraints of customers in a way that allows the CSM to help grow and expand accounts.
  • Ability to understand customer use cases and conduct fit/gap assessments relative to Uplight FlexTM; identify potential use cases not yet implemented on the Uplight FlexTM platform pursue opportunities to extend the customer's use of the platform.
  • Knowledge of customer acceptance and testing for software solutions in the energy space including an ability to define success criteria with customers appropriate to their business and technical needs.
  • Experience deploying SaaS products in enterprise environments and collaborating with multiple diverse stakeholders.
  • Flexibility to work for a global team with customers and team members spread across multiple time zones.
  • Excellent written and oral presentation skills plus a passionate, optimistic and a winning attitude is a must.
  • Multilingual - Ability to communicate in English and (at least) Italian OR Spanish with business level proficiency.
  • Enthusiasm for customer success & excellence.

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