Luxury Hotel Concierge
4 giorni fa
About Us: EDITION Hotels combines the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.
As a Concierge at The Rome Edition, you will be responsible for delivering exceptional guest experiences by providing personalized services, recommendations, and insider knowledge about the city. Your passion for delivering impeccable service will make our guests feel like royalty, and your attention to detail will ensure that every request is met with a smile.
Responsibilities:
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 1-2 years of experience in a customer-facing role, preferably in hospitality or concierge services.
- Excellent communication and interpersonal skills;
- Ability to work independently and as part of a team;
- Proficiency in English language;
- Familiarity with local culture and attractions.
Benefits:
- Competitive salary range: $45,000 - $65,000 per year, depending on experience;
- Comprehensive benefits package, including medical, dental, and vision insurance;
- 401(k) plan with company match;
- Paid time off and holidays;
- Opportunities for career advancement and professional growth.
We are looking for outgoing, authentically amazing people who are passionate about delivering exceptional guest experiences. If you are a team player with a can-do attitude and a flair for the unexpected, we want to hear from you
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