Luxury Hotel Night Manager in Rome
2 settimane fa
About Employerland
Employerland is a leading luxury hospitality group, committed to providing exceptional guest experiences. With a rich history dating back to 1883, our brand has evolved into a pinnacle of ultra-luxury hospitality within the Accor Group.
Orient Express La Minerva, Rome
In 2024, we will unveil the first Orient Express hotel in Rome, Minerva. This 17th-century palace, adorned with Roman columns and sculptures by Rinaldi Rinaldo, will be reborn with a new décor inspired by the Roman domus and the riches of the 'Eternal City.'
Night Manager Role
The Night Manager of Luxury Hotel La Minerva plays a crucial role overseeing the smooth operations of the property during night-time hours. He/she ensures exceptional guest centricity, maintains high standards of security and customer orientation, and manages the hotel's various departments effectively during the night shifts.
Responsibilities:
- Team Management: Providing leadership, guidance, mentoring, and support to night staff, fostering a positive and productive work environment.
- Leading Regular Training Sessions: Ensuring that all team members are well-equipped and updated to perform their duties effectively.
- Recognizing and Rewarding Outstanding Performances: Addressing any performance issues or concerns in a timely and constructive manner.
- Guest Services: Providing a warm welcome and exceptional service to guests arriving late at night.
- Handling Guest Inquiries and Requests: Reporting guest inquiries, requests, and complaints promptly and professionally.
- Operational Excellence: Supervising and coordinating the activities of night staff across all departments.
- Security and Safety: Implementing and enforcing security protocols to safeguard guests, employees, and hotel property.
- Financial Management: Conducting nightly audits of guest accounts, cash transactions, and other financial records to ensure accuracy and accountability.
Requirements:
- Previous Experience: Previous experience in hotel management or hospitality with a focus on night operations is preferred.
- Strong Leadership Skills: Ability to motivate and inspire a diverse team.
- Excellent Communication Skills: Interacting effectively with guests and employees at all levels.
- Judgment and Decision-Making Abilities: Sound judgment and decision-making abilities, especially in high-pressure situations.
- Flexibility: Flexibility to work nights, weekends, and holidays is mandatory.
Estimated Salary: €55,000 - €65,000 per year, depending on experience.
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