Hospitality Night Manager for Art'Otel Rome

13 ore fa


Roma, Lazio, Italia Art'Otel Rome Piazza Sallustio A tempo pieno

Job Description: We are seeking a seasoned Night Manager to lead the front office operations at Art'Otel Rome, located in the heart of Piazza Sallustio. As a key member of our team, you will be responsible for ensuring seamless guest experiences, maintaining high standards of customer service, and driving revenue growth.

Responsibilities:

  • Front Office Operations: You will oversee all aspects of front office operations, including check-in/check-out, room allocation, guest communication, and administrative tasks.
  • Leadership: As a Night Manager, you will lead by example, setting a positive tone for your team, and fostering a culture of excellence, innovation, and teamwork.
  • Guest Satisfaction: You will proactively identify opportunities to enhance guest satisfaction, and implement solutions to exceed expectations.
  • Revenue Growth: You will actively participate in revenue-generating activities, such as upselling and cross-selling hotel services and amenities.
  • Team Development: You will mentor and train your team members, ensuring they have the skills and knowledge necessary to excel in their roles.

Requirements:

  • Experience: 2+ years of experience in a similar role, preferably in a luxury hotel environment.
  • Skills: Excellent leadership, communication, and problem-solving skills; ability to work effectively in a fast-paced environment; proficiency in Opera or similar PMS systems.
  • Qualifications: Fluent in Italian and English, with a third language an asset.

What We Offer:

  • Competitive Salary: €55,000 - €65,000 per annum, depending on experience.
  • Benefits: Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Professional Development: Opportunities for career advancement, training, and professional development.
  • Culture: Collaborative, dynamic, and innovative work environment, with a focus on teamwork and excellence.


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