Key Account Specialist

1 mese fa

Milano, Lombardia, Italia Amazon A tempo pieno
About the Role

Key Responsibilities:

  • Propose new services or features to customers to build joint business plans with Amazon.
  • Optimize customers' portfolios, their spending growth, and operational efficiency with Amazon Business.
  • Demonstrate natural curiosity to learn internal business tools, programs, and processes to identify business opportunities while delivering excellent customer experience.
  • Conduct deep-dives to identify new growth opportunities for customers and automate processes for better purchasing partner experience.
  • Partner with EU Sales and Product Management teams to provide customer perspective and customer-driven product improvement ideas.
  • Take ownership of impactful business-driven projects by engaging with internal business stakeholders to dictate the direction of various programs.

Benefits:

  • We foster a respectful, flexible, and inclusive environment for every teammate, with equal opportunities for professional growth.
  • We provide access to a global learning library and a dedicated mentorship program to continuously learn and develop new skills.
  • We provide an extensive onboarding program and continuous learning sessions, including an off-site training in one of the European countries where Amazon Business is present.
  • We give the opportunity to work in a fast-growing team with unique opportunities to develop skills in additional areas of interest: territory management, automation, and development of new processes, project management, and data analysis.
  • We hold periodic sporting and social events that all employees can get involved in.
  • We offer flexible working hours which allow people to come earlier or finish later, helping to improve work-life balance.
  • We work in a modern and friendly workspace with games floor, stand-up desks, chill-out areas, massage room, and brainstorming corners.
  • We encourage healthy living with free fruits and juices available in our kitchens.

About the Team

We are based in Bratislava, and our Amazon Business team mission is to lead our customers to mutual success by guiding them, building trust, and passionately challenging ourselves as well as the status quo.

The successful candidate will join a young and dynamic department covering 5 EU markets in a multi-cultural environment.

We do this through 1-on-1 discussions, individual career growth planning, role scope assessments, and providing opportunities for stretch assignments and projects.

We are open to hiring candidates to work out of one of the following locations: Milan, Rome, and Turin.

Requirements:

  • Language skills: fluent English (minimum C1) and Italian language (minimum C1)
  • BA/BS degree or equivalent experience
  • Strong interpersonal and communication skills
  • Contributes to a positive team environment
  • Confident in using Microsoft Package (especially Outlook and Excel)
  • Ability to thrive in an ambiguous environment
  • Minimum 2 years of sales or customer operations experience
  • Ability to work with Legal, Product, and internal business owners to reach mutually beneficial agreements
  • Always does what is right for the customer – relentlessly customer-focused
  • Creative, has initiative, and can constructively advocate on behalf of customers internally
  • Ability to prioritize and manage multiple responsibilities
  • Sound business judgment, proven ability to influence others, and strong analytical skills

Amazon is an Equal Opportunities Employer:

We believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills.

We value your passion to discover, invent, simplify, and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

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