Customer Service Ambassador

4 giorni fa


Milano, Lombardia, Italia Meininger Hotels A tempo pieno

**About Us**

MEININGER Hotels is a leading provider of hybrid hospitality in Europe's best cities. Our unique concept combines the comforts of a hotel with the special facilities of a hostel.

**Our Vision**

We aim to create unforgettable experiences for our guests by providing exceptional service and a welcoming atmosphere.

**Job Description**

We are seeking a Customer Service Ambassador to join our team at MEININGER Milano Lambrate. As a key member of our front-of-house team, you will be responsible for creating memorable stays for our guests.

**Responsibilities:**

- Provide exceptional customer service and create a warm welcome for our guests

- Manage check-ins and check-outs efficiently to optimize hotel occupancy

- Respond to guest inquiries and provide advice on local attractions and services

- Perform operational and administrative tasks, including invoicing and online reputation management

- Work collaboratively with colleagues to ensure seamless service delivery

- Be flexible to work varied shifts, including weekends and evenings

**Requirements:**

- Initial experience in hospitality or a related field

- Excellent communication and interpersonal skills

- Ability to work effectively in a dynamic environment

- Fluency in Italian and English (min. B2), with any additional language an advantage

**What We Offer:**

- Competitive compensation package

- 2 days off to volunteer per year

- Additional vacation days for each year of service

- Staff discounts and exclusive benefits

- Opportunities for growth and development in a global organization

**Estimated Salary:** €25,000 - €30,000 per year, depending on experience and qualifications



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