Informatics Technical Specialist

1 giorno fa


Milano, Lombardia, Italia Abbott Laboratories A tempo pieno
Job Summary

We are seeking a highly skilled Informatics Technical Specialist to join our team at Abbott Laboratories. As a key member of our diagnostics laboratory informatics team, you will be responsible for delivering installation, configuration, integration, training, and troubleshooting services for AlinIQ products.

Key Responsibilities
  • Install, configure, and maintain diagnostics laboratory informatics applications with a strong focus on quality and customer satisfaction.
  • Provide hands-on training and support to customers on AlinIQ products, ensuring they are able to effectively utilize the systems.
  • Collaborate with customers to identify their needs and propose solutions, resolving problems and providing feature/product enhancement input based on customer feedback.
  • Maintain a culture of high customer service, executing project work plans with a focus on timely completion and risk mitigation.
  • Configure and integrate products to customer specifications, deliver training, and provide customer support assistance as needed.
Requirements
  • Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines.
  • 24 years of relevant experience installing, configuring, and/or maintaining diagnostics laboratory informatics applications.
  • Sound understanding of diagnostics laboratory workflows and related technologies.
  • Demonstrated understanding of one or more products such as laboratory information systems, middleware, and/or analyzer management systems, or inventory management systems used in diagnostics laboratories.
  • Hands-on experience implementing, configuring, training, and supporting one or more laboratory information systems mentioned above is highly desirable.
Preferred Skills
  • Strong verbal and written communication skills with excellent customer-facing capabilities.
  • Attention to detail and a concern for quality.
  • Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way.
  • Technical proficiency with general business applications such as MS Office, MS Project/SmartSheet.


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