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Customer Success Operations Specialist
2 mesi fa
Triumph International is seeking a highly skilled Customer Success Operations Specialist to join our team in Segrate, Italy. As a key member of our Customer Success Operations Department, you will play a critical role in ensuring the smooth operation of our supply chain and logistics processes.
Responsibilities:- Monitor and maintain data integrity across our systems, ensuring accurate and timely reporting.
- Collaborate with cross-functional teams to resolve incomplete orders and optimize delivery performance.
- Develop and implement process improvements to enhance month-end closing procedures.
- Support stock take activities, serving as the primary point of contact for customers and sales teams.
- Analyze stock taking figures and reconcile them with sales counterparts, posting results in SAP.
- Act as the Single Point of Contact (SPOC) for warehouse requirements and transportation support.
- Collaborate with sales teams and customers to collect and negotiate Value-Added Services (VAS) needs, working with warehouses to design and implement new VAS requirements.
- Identify and resolve system failures, ensuring seamless operations.
- Lead the team as a SAP Key User and SPOC, providing training and support to new and existing team members on specific requirements or new functionalities.
- At least 3 years of experience in a similar role, preferably in multinational companies.
- Experience working with large datasets, analyzing figures, and producing reports.
- Accuracy and methodology in executing operational tasks.
- Excellent interpersonal and communication skills, with a customer-centric approach.
- Advanced communication skills in English and Italian, both verbal and written; any other language is an advantage.
- Proficiency in Microsoft Office, especially Teams, Excel at an advanced level, and Word; experience with SAP (SD and BW module) and Salesforce is a plus.
- Availability to travel for training and meetings.
We are committed to employing a diverse workforce and offer a dynamic, fast-paced environment with excellent career opportunities. Our HR function strives to support employees in their development through our Triumph Learning Academy. We continuously strive to recruit new talent, offering a unique international working environment, excellent conditions, and great development opportunities in a company still owned and managed by the founding families.
Triumph International is an equal opportunities employer and welcomes applications from all qualified candidates. We are proud to have become one of the leading players in Asia and are committed to gender equality and diversity, with women making up more than 50% of our workforce.
