Service Ambassador

2 settimane fa


Roma, Lazio, Italia W Rome A tempo pieno
Dining Experience Specialist

About the Role:

We are seeking a highly skilled and dedicated Dining Experience Specialist to join our team at W Rome. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is nothing short of memorable.

Key Responsibilities:

  • Welcome guests and be the face of W Rome, embodying our Whatever/Whenever service philosophy.
  • Manage guests' requests and complaints, consistently delivering a high level of customer satisfaction.
  • Assist in the coordination of special events and functions, providing a seamless experience for our guests.
  • Collaborate with the restaurant team to ensure efficient service delivery and high-quality food presentation.
  • Monitor and maintain the cleanliness and organization of the dining area, adhering to our strict health and safety standards.

Requirements:

  • Excellent communication and interpersonal skills, with a strong ability to build rapport with guests and colleagues alike.
  • Proven experience in the hospitality industry, preferably in a similar role or with a strong understanding of fine dining service.
  • Ability to work in a fast-paced environment, remaining calm under pressure and prioritizing tasks effectively.
  • Strong problem-solving skills, with a focus on resolving issues efficiently and professionally.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as needed.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development, with a focus on career advancement.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
  • A comprehensive training program, ensuring you have the skills and knowledge to excel in your role.

Apply Now:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.


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