Ambitious Customer Service Ambassador
9 ore fa
Company Overview
Mama Shelter, part of the Accor hotel group, is a vibrant urban kibbutz providing guests with a unique and personalized experience.
Job Summary
We are seeking an ambitious and friendly Front Office Agent to join our team. As a Receptionist and ambassador of the Mama brand, you will embody the Mama Spirit and provide exceptional customer service to all guests.
Responsibilities
- Greet and welcome guests, making them feel at home in their environment.
- Assign rooms and keys while adhering to room rates set by the Front Office Manager.
- Maintain room availability and collect/distribute messages for guests.
- Prepare bills and collect payments for visits.
- Assist in resolving billing discrepancies and answer inquiries about the hotel area and services.
- Provide genuine service and welcome to all guests, recommending places to visit, eat, and shop.
- Arrange transportation for guests and maintain hotel records.
- Run nightly reports as needed and perform other duties assigned.
Requirements
To be successful in this role, you will need:
- Impeccable communication skills, ensuring seamless interactions with guests.
- Excellent organizational skills, managing multiple tasks efficiently.
- A positive attitude, fostering a warm and welcoming atmosphere.
What We Offer
In exchange for your hard work and dedication, we offer:
- A competitive salary of $45,000 - $55,000 per annum, depending on location and experience.
- A dynamic and supportive work environment, where you can grow and develop your skills.
- Ongoing training and development opportunities, ensuring you stay up-to-date with industry trends and best practices.
Other Information
This is a full-time position, requiring a remote work setup. If you are passionate about delivering exceptional customer service and are looking for a new challenge, please apply.
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