Ambitious Customer Service Ambassador

9 ore fa


Roma, Lazio, Italia Accorhotel A tempo pieno

Company Overview

Mama Shelter, part of the Accor hotel group, is a vibrant urban kibbutz providing guests with a unique and personalized experience.

Job Summary

We are seeking an ambitious and friendly Front Office Agent to join our team. As a Receptionist and ambassador of the Mama brand, you will embody the Mama Spirit and provide exceptional customer service to all guests.

Responsibilities

  • Greet and welcome guests, making them feel at home in their environment.
  • Assign rooms and keys while adhering to room rates set by the Front Office Manager.
  • Maintain room availability and collect/distribute messages for guests.
  • Prepare bills and collect payments for visits.
  • Assist in resolving billing discrepancies and answer inquiries about the hotel area and services.
  • Provide genuine service and welcome to all guests, recommending places to visit, eat, and shop.
  • Arrange transportation for guests and maintain hotel records.
  • Run nightly reports as needed and perform other duties assigned.

Requirements

To be successful in this role, you will need:

  • Impeccable communication skills, ensuring seamless interactions with guests.
  • Excellent organizational skills, managing multiple tasks efficiently.
  • A positive attitude, fostering a warm and welcoming atmosphere.

What We Offer

In exchange for your hard work and dedication, we offer:

  • A competitive salary of $45,000 - $55,000 per annum, depending on location and experience.
  • A dynamic and supportive work environment, where you can grow and develop your skills.
  • Ongoing training and development opportunities, ensuring you stay up-to-date with industry trends and best practices.

Other Information

This is a full-time position, requiring a remote work setup. If you are passionate about delivering exceptional customer service and are looking for a new challenge, please apply.



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