Customer Technical Support Specialist

4 settimane fa

Parma, Emilia-Romagna, Italia Camlin Group A tempo pieno

Company Overview:

Camlin is a pioneering technology organization dedicated to delivering innovative solutions across various sectors, including power and rail, while also engaging in numerous research and development initiatives across diverse scientific fields.

At Camlin, we prioritize exceptional engineering and design, enabling us to create industry-leading products and services. Our mission is to generate value for our clients by addressing complex challenges. Currently, Camlin operates in over 20 countries worldwide.



Role Overview: Technical Support Engineer
Location: Lisburn
Daily Responsibilities:
As a Technical Support Engineer, you will be integral in delivering technical analysis and support to our clients, ensuring optimal performance of their equipment. Your duties will encompass troubleshooting, configuration, and effective communication to resolve client issues and enhance our product offerings.Key Responsibilities:
  • Conduct technical analysis of reported client issues, generating findings, conclusions, and actionable solutions.
  • Assist clients in configuring and integrating our equipment within their operational frameworks.
  • Troubleshoot basic mechanical and electrical connections in client environments.
  • Collaborate with other departments to gather essential technical information for resolving intricate problems.
  • Maintain regular communication with clients via phone and email to provide updates on support cases.
  • Offer live support to Field Service Engineers during installation, commissioning, and repair tasks.
  • Develop work instructions and training materials to assist clients and field service engineers.
  • Keep precise records of all field installations utilizing Salesforce (CRM).
  • Identify quality issues encountered in the field and initiate Non-Conformance Reports (NCRs).
  • Prepare dashboards and reports detailing progress, deliverables, and areas for enhancement.
Essential Qualifications:
  • Higher National Diploma (HND) or higher in an engineering discipline, or a minimum of 5 years of experience in a technical application role.
  • Prior experience in a client-facing position.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office Suite.
  • A positive attitude with a strong desire to learn and develop industry and product knowledge.
  • Attention to detail.
  • Effective time and workload management skills.
  • Excellent verbal and written communication abilities.
If you possess a passion for problem-solving and enjoy collaborating with clients to enhance their experience, this role as a Technical Support Engineer may be a perfect fit for you. Benefits:
  • Competitive salary
  • Company Pension and Life Assurance Schemes
  • On-site parking
  • Subsidized Gym Membership
  • Wellness programs
Equal Employment Opportunity Statement:Camlin is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, gender identity, or sexual orientation.

Our Core Values:

  • Collaboration: We believe that working together helps us achieve our shared goals more efficiently.
  • People-Centric: Our team members are at the heart of our operations, and we trust them to perform at their best.
  • Innovation: We embrace curiosity and strive for continuous improvement, challenging the status quo.
  • Active Listening: We prioritize asking questions and listening to feedback to foster learning and growth.
  • Integrity: We take responsibility for our actions and make decisions that benefit people, profit, and the planet.


PI

  • Technical Support Specialist

    2 settimane fa

    Parma, Emilia-Romagna, Italia Camlin Group A tempo pieno

    About the RoleCamlin Group is a leading technology company that operates globally, with a vision of bringing innovative products to life for various industries. We believe in delivering high-quality engineering and design solutions, enabling us to develop market-leading products and services.As a Technical Support Specialist, you will play a critical role in...

  • Technical Support Specialist

    2 settimane fa

    Parma, Emilia-Romagna, Italia Camlin Group A tempo pieno

    About the RoleCamlin Group is a leading technology company that operates globally, with a vision of bringing innovative products to life for various industries. We believe in delivering high-quality engineering and design solutions, enabling us to develop market-leading products and services.As a Technical Support Specialist, you will play a critical role in...

  • Technical Support Specialist

    5 ore fa

    Parma, Emilia-Romagna, Italia Camlin Group A tempo pieno

    {"title": "Technical Support Engineer", "description": "Job SummaryCamlin Group is a global technology leader that operates with a vision of bringing revolutionary products to life for a wide range of industries. As a Technical Support Engineer, you will play a crucial role in providing technical analysis and support to our customers, ensuring their...

  • Technical Support Specialist

    3 giorni fa

    Parma, Emilia-Romagna, Italia Camlin Group A tempo pieno

    Job Title: Technical Support EngineerCamlin Group is a global technology leader that operates with a vision of bringing revolutionary products to life for a wide range of industries. We are seeking a skilled Technical Support Engineer to join our team.Key Responsibilities:Provide technical analysis and support to customers, ensuring their equipment operates...

  • Customer Technical Support Specialist

    2 settimane fa

    Parma, Emilia-Romagna, Italia Camlin Group A tempo pieno

    Company Overview:Camlin is a leading global technology firm dedicated to delivering innovative solutions across various sectors, including power and rail, while also engaging in diverse R&D initiatives across multiple scientific fields.At Camlin, we prioritize exceptional engineering and design, enabling us to create industry-leading products and services....

  • Customer Technical Support Specialist

    2 settimane fa

    Parma, Emilia-Romagna, Italia Camlin Group A tempo pieno

    Company Overview:Camlin is a leading global technology firm dedicated to delivering innovative solutions across various sectors, including power and rail, while also engaging in diverse R&D initiatives across multiple scientific fields.At Camlin, we prioritize exceptional engineering and design, enabling us to create industry-leading products and services....

  • Scientific and Technical Support Specialist

    3 giorni fa

    Parma, Emilia-Romagna, Italia The European Food Safety Authority A tempo pieno

    Job DescriptionAbout the RoleThe European Food Safety Authority (EFSA) is seeking a highly skilled and experienced Scientific and Technical Support Specialist to join our team. As a key member of our scientific support team, you will play a crucial role in assisting EFSA in carrying out preparatory work, including data-related activities, in support of our...

  • Product Support Automation Specialist

    2 settimane fa

    Parma, Emilia-Romagna, Italia Sidel A tempo pieno

    About the RoleSidel is seeking a skilled Product Support Automation Specialist to join our Regional Product Support Back Office Team in Parma, Italy.Key ResponsibilitiesProvide technical support and maintenance for Sidel's Pal and Depal products throughout their entire lifecycle.Collaborate with colleagues to ensure seamless customer support through various...

  • Product Support Automation Specialist

    2 settimane fa

    Parma, Emilia-Romagna, Italia Sidel A tempo pieno

    About the RoleSidel is seeking a skilled Product Support Automation Specialist to join our Regional Product Support Back Office Team in Parma, Italy.Key ResponsibilitiesProvide technical support and maintenance for Sidel's Pal and Depal products throughout their entire lifecycle.Collaborate with colleagues to ensure seamless customer support through various...

  • Logistics Customer Support Specialist

    2 settimane fa

    Parma, Emilia-Romagna, Italia Adhr A tempo pieno

    ADHR Group - Divisione Permanent Emilia-RomagnaPer una significativa azienda attiva nel campo della logistica, siamo alla ricerca di una/un: Logistics Customer Support SpecialistResponsabilità:· Gestione dei clienti esistenti con responsabilità per l'evasione degli ordini, assicurando il rispetto delle tempistiche e delle modalità richieste.·...

  • Logistics Customer Support Specialist

    2 settimane fa

    Parma, Emilia-Romagna, Italia Adhr A tempo pieno

    ADHR Group - Divisione Permanent Emilia-RomagnaPer una significativa azienda attiva nel campo della logistica, siamo alla ricerca di una/un: Logistics Customer Support SpecialistResponsabilità:· Gestione dei clienti esistenti con responsabilità per l'evasione degli ordini, assicurando il rispetto delle tempistiche e delle modalità richieste.·...

  • Experienced Customer Support Specialist in Automotive Sector

    2 settimane fa

    Parma, Emilia-Romagna, Italia Bosch A tempo pieno

    Job Overview What will your responsibilities include? This role is chiefly focused on maintaining direct communication with both Export and Domestic Customers in the Original Equipment (OE) and Aftermarket sectors. It encompasses order processing and the dispatch of products. Additionally, it involves collaboration and assistance to Sales personnel,...

  • Experienced Customer Support Specialist in Automotive Sector

    2 settimane fa

    Parma, Emilia-Romagna, Italia Bosch A tempo pieno

    Job Overview What will your responsibilities include? This role is chiefly focused on maintaining direct communication with both Export and Domestic Customers in the Original Equipment (OE) and Aftermarket sectors. It encompasses order processing and the dispatch of products. Additionally, it involves collaboration and assistance to Sales personnel,...

  • Experienced Customer Support Specialist in Automotive Sector

    2 settimane fa

    Parma, Emilia-Romagna, Italia Bosch A tempo pieno

    Job Overview What are your responsibilities? This role is primarily focused on establishing direct communication with both Export and Domestic Customers in the Original Equipment (OE) and Aftermarket sectors. It encompasses order processing and the dispatch of products. You will work closely with Sales teams, Account Managers, and After Sales Technical...

  • Experienced Customer Support Specialist in Automotive Sector

    2 settimane fa

    Parma, Emilia-Romagna, Italia Bosch A tempo pieno

    Job Overview What are your responsibilities? This role is primarily focused on establishing direct communication with both Export and Domestic Customers in the Original Equipment (OE) and Aftermarket sectors. It encompasses order processing and the dispatch of products. You will work closely with Sales teams, Account Managers, and After Sales Technical...

  • Area Technical Specialist

    2 settimane fa

    Parma, Emilia-Romagna, Italia COLSER Servizi A tempo pieno

    COLSER Servizi, a prominent player in the Italian facility management industry, is seeking a TECHNICAL AREA SPECIALIST.This position entails overseeing the technical organization of construction projects within the designated area of responsibility.The Area Technical Specialist will report directly to the Area Technical Manager.With a workforce exceeding...

  • Experienced Customer Support Specialist in Automotive Sector

    2 settimane fa

    Parma, Emilia-Romagna, Italia Bosch A tempo pieno

    Job Overview Key Responsibilities: This role is essential for maintaining direct communication with both Export and Domestic Customers in the Original Equipment (OE) and Aftermarket sectors. The position involves managing order processing and the distribution of products, alongside providing support to Sales personnel, Account Managers, and After Sales...

  • Area Technical Specialist

    2 settimane fa

    Parma, Emilia-Romagna, Italia COLSER Servizi A tempo pieno

    COLSER Servizi, a prominent player in the Italian facility management industry, is in search of a TECHNICAL AREA SPECIALIST.This position entails overseeing the technical organization of construction projects within the designated area of responsibility.The Area Technical Specialist will report directly to the Area Technical Manager.With a workforce...

  • Technical Documentation Lead

    7 ore fa

    Parma, Emilia-Romagna, Italia Sidel A tempo pieno

    About the RoleSidel is seeking a seasoned Technical Documentation Manager to spearhead the creation, evolution, and standardization of our customer technical documentation for all Sidel equipment & services.Key ResponsibilitiesDevelop and implement a comprehensive documentation strategy to meet customer needs and support Sidel's business objectives.Lead a...

  • Product Support Automation Specialist

    2 settimane fa

    Parma, Emilia-Romagna, Italia Sidel A tempo pieno

    Job OpportunityContract Type: PermanentCompany: SidelJob SummarySidel is seeking a highly skilled Product Support Automation Specialist to join our Regional Product Support Back Office Team based in Parma. As a key member of our team, you will be responsible for providing technical support and automation expertise for our Paletizer/Depaletizer machines.Key...