Technical Support Specialist

5 ore fa

Parma, Emilia-Romagna, Italia Camlin Group A tempo pieno
{"title": "Technical Support Engineer", "description": "Job Summary

Camlin Group is a global technology leader that operates with a vision of bringing revolutionary products to life for a wide range of industries. As a Technical Support Engineer, you will play a crucial role in providing technical analysis and support to our customers, ensuring their equipment operates efficiently and effectively.

Key Responsibilities
  • Provide technical analysis of reported customer problems, producing findings, conclusions, and solutions.
  • Assist customers with the configuration and integration of our equipment into their operational environment.
  • Troubleshoot basic mechanical and electrical connections within customer environments.
  • Liaise with other departments to obtain necessary technical information for resolving more complex problems.
  • Communicate regularly with customers via phone and email to update them on support cases.
  • Provide live support to Field Service Engineers during installation, commissioning, and repair work.
  • Create work instructions and training documentation to support customers and field service engineers.
  • Maintain accurate records of all field installations using Salesforce (CRM).
  • Capture quality issues discovered in the field and raise Non-Conformance Reports (NCRs).
  • Prepare dashboards and reports outlining progress, deliverables, and areas for improvement.
Requirements
  • Higher National Diploma (HND) or higher in an engineering discipline, or a minimum of 5 years of experience in a technical application role.
  • Previous experience in a customer-facing role.
  • Strong analytical and problem-solving abilities.
  • Proficiency in Microsoft Office.
  • A positive, can-do attitude with a keen interest in learning and developing industry and product knowledge.
  • Effective time and workload management.
  • Excellent verbal and written communication skills.
About Camlin Group

We are a global technology leader that operates with a vision of bringing revolutionary products to life for a wide range of industries. We believe in high-quality engineering and design, allowing us to develop market-leading products and services. We take responsibility for our actions and take decisions based on what's right for people, profit, and planet.

", "lang_code": "en-US"}

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