Queue Flow Management Assistant
2 giorni fa
Adecco Italia s.p.a. is seeking a highly organized and detail-oriented individual to join our team as a Queue Flow Management Assistant.
The successful candidate will be responsible for ensuring the smooth flow of asylum applicants through our offices in Italy, working closely with our line managers to achieve this goal.
Key Responsibilities:
- Develop and maintain accurate and up-to-date filing systems, both paper and electronic.
- Provide timely and informative responses to applicants regarding the progress of their cases, as well as support the follow-up of complex queries related to asylum procedures.
- Monitor the flow of asylum applicants, ensuring that appointments are respected, only applicants are in the interview area, and that visitors have permission to enter the interview area.
- Ensure that experts conducting registrations, interviews, and other activities in the operating area are informed about the presence of invited applicants, allowing activities to start on time.
- Monitor the progress of activities, facilitating the needs of applicants and ensuring that they are present to enable all steps of the procedure to run smoothly.
- Provide general administrative support and assistance as needed.
- Perform any other duties in the interest of the service.
Requirements:
- A secondary education attested by a diploma (EQF 4 or equivalent) and relevant professional experience.
- At least one year of previous professional experience in similar tasks.
- Proficiency in MS Office.
- Fluent level of Italian and English (oral and written).
Desirable:
- Post-secondary education of at least two years in a related field (EQF 5 or equivalent).
- Previous experience in an international and multicultural environment.
Gross monthly salary: 2911€ (B3).
Duty Stations: Territorial Commission of Agrigento, Ancona, Brescia, Bari, Caserta, Foggia, Trieste, Monza, Treviso, Roma.
Language Skills:
English: Excellent comprehension
Italian: Excellent comprehension
Competencies: Secretariat - Reception
Working Hours: Full Time
Driving License: B
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