Queue Management Support Specialist
1 settimana fa
Key Responsibilities:
- Develop and maintain organized filing systems, both paper and electronic.
- Respond to inquiries from applicants regarding their case progress and assist with complex questions related to asylum procedures.
- Oversee the flow of asylum applicants, ensuring adherence to appointment schedules and that only authorized individuals are present in the interview area.
- Inform experts conducting registrations and interviews about the presence of invited applicants to ensure timely commencement of activities.
- Monitor the progress of procedures, assisting applicants as needed to ensure a smooth process.
- Provide general administrative support and assistance as required.
- Carry out any additional duties in the interest of the service.
Essential Qualifications:
1. A secondary education diploma (EQF 4 or equivalent) along with relevant professional experience.
2. At least one year of prior experience in similar roles.
3. Proficient in MS Office applications.
4. Fluent in both Italian and English, with strong oral and written communication skills.
Preferred Qualifications:
1. Post-secondary education of at least two years in a related field (EQF 5 or equivalent).
2. Experience in an international and multicultural environment.
Contract Details:
- Fixed-term contract with potential for renewal.
- Gross monthly salary of €2911 (B3).
Professional Category: Public Administration
Job Type: Full Time
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