Customer Service and Success Manager

4 settimane fa


Verona, Veneto, Italia Ricercamysrl A tempo pieno
Descrizione del Ruolo

Il nostro cliente, società italiana che offre servizi di consulenza e formazione in ambito IT e digitalizzazione, ci ha incaricato di ricercare un Gestore Servizi e Successo per supportare il team nel supporto degli utenti con la massima trasparenza e flessibilità.

Il Gestore Servizi e Successo avrà due funzioni principali:

  • Guidare il team nel supporto degli utenti con la massima trasparenza e flessibilità;
  • Anticipare eventuali criticità e/o proporre nuove soluzioni, favorendo un rapporto positivo con l'utente che si fidelizza e si aprirà a nuovi ordini.

La figura si occuperà di monitorare e gestire non solo la soddisfazione dei clienti, ma anche i KPI legati a fatturabilità e marginalità sviluppata.

Il Gestore Servizi e Successo lavorerà a stretto contatto con i Project Manager al fine di contribuire alla delivery dei progetti di evoluzione, deploy/start-up di nuovi clienti.

Competenze Richieste
  • Laurea a indirizzo informatico o pertinente;
  • Anni di esperienza nell'assistenza clienti unita ad attività di up e cross-selling;
  • Ottime doti di leadership, team building e training;
  • Capacità di analisi, duplicazione e comunicazione;
  • Ottime capacità di Time Management e Capacity Management;
  • Problem Solving;
  • Orientamento ai risultati.
Plus
  • Familiarità di lavoro in ambito Agile;
  • Buona conoscenza della lingua inglese.
Offerta
  • Inserimento in una struttura consolidata, sempre in forte espansione;
  • Contratto CCNL indeterminato Metalmeccanico (offerta economica allineata a seniority);
  • Smart Working 3 giorni a settimana, seguito inserimento iniziale;
  • Sede di lavoro provincia di Verona, raggiungibile con mezzi pubblici.

Ricercamy.com informa che le selezioni sono svolte nel rispetto della parità di genere come sancito dalle leggi 903/77 e 125/91 e che i dati ricevuti sono trattati solo ed esclusivamente ai fini di ricerca e selezione del personale, garantendo il rispetto della Privacy individuale in adempimento del Dlg n. 196/03 e dell'Art. 13 GDPR (Regolamento UE 2016/679).



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