Service Engineer for Advanced Technology

1 settimana fa


Milano, Lombardia, Italia APPLIED MATERIALS A tempo pieno

Applied Materials is a prominent American multinational corporation headquartered in Silicon Valley, California, with a workforce exceeding thousands.

As the foremost leader in the innovation of industrial machinery, services, and software utilized in the manufacturing of semiconductors, including Microchips, Flat Displays, and Solar Cells for Photovoltaics, we are committed to excellence.

We are seeking a Field Service Engineer to provide exceptional support to our clients and internal teams, ensuring optimal performance of Applied Materials' equipment.

Key Responsibilities:

  • Operate with minimal supervision while adhering to established company protocols.
  • Oversee equipment performance and manage spare parts inventory.
  • Execute and ensure all levels of preventative and corrective maintenance within specified timelines.
  • Assist in troubleshooting and resolving technical issues related to equipment.
  • Diagnose and address hardware challenges through a comprehensive understanding of software and process data.
  • Conduct upgrades and retrofits on existing equipment.
  • Ensure adherence to proper procedures and checklists for both corrective and preventive maintenance.
  • Implement appropriate work methodologies and procedures in accordance with company and customer quality standards.
  • Proactively address equipment issues and escalations in a timely manner.
  • Engage and communicate effectively with company stakeholders.
  • Participate in both internal and customer-focused meetings.
  • Assist management in the operation of site service business within assigned scope.
  • Support field management in establishing and achieving objectives for designated accounts.
  • Keep field management updated on customer perceptions regarding system performance.
  • Take initiative to preemptively resolve customer issues.
  • May initiate projects aimed at reducing costs or enhancing uptime.
  • Willingness to work shifts as required by assignments.
  • Flexibility for travel is essential.

Soft Skills:

  • Ability to interact professionally with colleagues and clients.
  • Effectively communicate and present technical information clearly during customer interactions.
  • Demonstrate leadership and a customer-oriented approach.
  • Maintain an objective and data-driven mindset.
  • Organize and prioritize work tasks efficiently.
  • Capable of communicating within a global organization.
  • Explain technical concepts clearly within the team and to the broader AMAT network of experts.

Computer Skills:

  • Basic proficiency in Outlook and MS Office (Excel, PowerPoint, etc.) is required.
  • Advanced skills in software, industrial automation, problem-solving through software analysis, software coding, server administration, and computer analysis are advantageous.

Education: Technical Diploma or University Degree is required.

QualificationsEducation:Technical Diploma (Required)Skills/Certifications/Languages:English (Required)Years of Experience:2 - 4 YearsWork Experience:Additional InformationShift:Exempt (Italy)Travel:Yes, 10% of the TimeRelocation Eligible:NoReferral Payment Plan:None

Applied Materials is an Equal Opportunity Employer dedicated to fostering diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.



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