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Team Lead

2 mesi fa

Milano, Lombardia, Italia zeroG - AI in Aviation A tempo pieno
Descrizione del Ruolo

Siamo alla ricerca di un professionista motivato e dinamico per ricoprire il ruolo di Team Lead - Servizio Clienti Internazionale presso la nostra azienda, zeroG - AI in Aviation. In questo ruolo, avrai la responsabilità di guidare un team di assistenza clienti internazionale, garantendo un servizio di alta qualità ai nostri clienti.

Compiti e Responsabilità
  • Leadership: Sarai responsabile della gestione e dello sviluppo del team di assistenza clienti internazionale, lavorando in stretta collaborazione con il Dipartimento Persone per assicurare la crescita e la motivazione del team.
  • Servizio Clienti: Sarai responsabile della gestione delle richieste dei nostri clienti B2C e fornirai supporto nei casi di reclamo complessi, lavorando in stretta collaborazione con il team di Customer Care.
  • Obiettivi: Definirai e monitorerai gli OKR per il team e assicurerai l'allineamento con gli obiettivi aziendali, stabilendo KPI significativi per misurare il successo e definendo il percorso per raggiungerli in modo coerente.
  • Ottimizzazione dei processi: Lavorerai attivamente all'ottimizzazione dei processi di gestione dei reclami esistenti, trasmettendo il feedback ai reparti competenti e implementando flussi di lavoro efficienti.
  • Strategia: Lavorerai a stretto contatto con il nostro Customer Care Team Lead in Supervision e con i colleghi di Customer Success, Project Management, Business Development, Engineering e Product.
Requisiti e Qualifiche
  • Background professionale: Hai una solida esperienza nell'assistenza clienti B2B / gestione dei reclami.
  • Leadership: Hai già maturato un'esperienza nella guida di un team.
  • Mentalità: Hai forti capacità analitiche, organizzative e di problem solving e sei fortemente motivato.
  • Comunicazione: Grazie al tuo carisma, sei in grado di trasmettere in modo comprensibile anche questioni complesse.
  • Competenze: Hai familiarità con Microsoft Office e strumenti CRM come Salesforce; idealmente hai esperienza con chatbot o strumenti simili.
  • Competenze linguistiche: Hai ottime capacità di comunicazione in tedesco e inglese e una buona conoscenza dell'italiano. Il polacco è un vantaggio.
Cosa ti offriamo
  • Flessibilità: Con il nostro modello di lavoro flessibile, potrai personalizzare il tuo ritmo di lavoro.
  • Workation: Durante la vostra Workation potete conciliare lavoro e relax in luoghi stimolanti.
  • Obiettivi misurabili: Con i nostri OKR, il tuo impatto sul successo del prodotto e dell'azienda è direttamente misurabile.
  • Eventi: Lavoriamo sodo, ma sappiamo anche come festeggiare insieme i nostri successi durante i nostri leggendari eventi aziendali.
  • Sviluppo: Utilizzate i nostri corsi di lingua o i corsi interni per apprendere nuove competenze.
  • Equipaggiamento: Scegli il tuo hardware per lavorare in modo efficiente e confortevole.
  • Dress code: Vesti nel modo in cui ti senti più a tuo agio.

Innovazione attraverso la diversità: Indipendentemente dal tuo background, dalla tua origine, dalla tua identità di genere o dalle tue esigenze individuali, è la tua personalità che ci interessa. Ecco perché supportiamo una cultura di rispetto in cui ogni membro del team ha voce in capitolo, potendo crescere personalmente sentendosi valorizzati.