Automotive Client Support Specialist
4 settimane fa
We are seeking a highly motivated and organized individual to join our Operational Marketing and Customer Engagement Departments as an After-Sales Advisor Trainee.
The successful candidate will be part of the MSX Talents Acquisition Program and will have the opportunity to gain valuable experience in the world of consultancy services for the automotive industry.
The team's primary goal is to support our automotive clients and build final customer loyalty. As a Trainee, you will be in direct contact with a portfolio of partner dealers, sharing their database and managing ordinary and extraordinary maintenance visits.
Your main tasks will include:
- Getting in touch with final customers by phone to manage maintenance visits
- Achieving individual and team targets for confirmed visits
- Guiding customers through the services offered by the workshops' network to ensure a great customer experience
- Gathering customers' feedback through data entry on Excel
We are looking for a candidate with a Bachelor's degree in Economics, Communication, or Humanities, as well as:
- Computer literacy, especially MS Office
- Italian native speaker level and good level of English (other European languages will be an asset)
- Previous experience in Customer Care (front-desk or back-office) will be a great plus
As a member of the MSX International team, you will have the opportunity to build a career, make a difference, and be part of an exciting industry. We offer flexible working methods to suit all and are a Disability Confident Committed organization who takes pride in our diverse workforce.
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