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Business Solutions Partner

2 mesi fa

Italia Anaplan Inc A tempo pieno

Role Overview

As a Customer Success Business Partner at Anaplan Inc, you will be responsible for ensuring the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. This includes acting as a key contact for customers, working alongside our Partners and Professional Services team to ensure that the customer is trained and has a successful implementation, and handling their customers' ongoing health and adoption to ensure Anaplan delivers high ROI.

Your Impact

  • Handle a portfolio of customers with a key focus on improving the customer's ROI and securing contract renewal.
  • Be the primary Anaplan point of contact and customer-trusted adviser during the customer life cycle.
  • Work as part of an account team and utilize your internal resources to execute the account strategy.
  • Spot opportunities within existing customers to grow the Anaplan footprint at accounts.
  • Connect the customer to other areas of Anaplan as needed, including Anaplan, Product, Support, Community & Sales, and our partner network.
  • Proactively monitor customer end-user adoption and sponsorship; build action plans to remedy if needed.
  • Guide and support customers to secure strong adoption.
  • Work closely with customers to align Platform Expansion plans to key business objectives.
  • Enable customers to achieve business transformation with Anaplan, helping them to map their business goals to the platform capability.
  • Promote and support engagement with Anaplan through community usage, user groups, and event participation.
  • Educate customers on our Platform Roadmap.
  • Run regularly scheduled customer check-ins.

Implementation

  • Work with our customers, partners, and Professional Services team to ensure implementation success and service quality exceeds customer expectations.
  • Coach customers to create and manage a delivery model and change management framework to support their Anaplan journey.
  • Support and collaborate with Anaplan partners.
  • Mediate to resolve all technical/platform issues with existing implementations.
  • Handle issues of customer concern.
  • Advocate our model-building best practices with your customers.

Results

Safeguard high CSAT/NPS scores; improve customer relationships to reduce detractors and passives.