Global Customer Support Coordinator

6 giorni fa


Bardi, Emilia-Romagna, Italia Abb A tempo pieno

About ABB

ABB is a global leader in the power and automation technology sector, driving sustainable growth and profitability. With a strong presence in over 100 countries, we are committed to delivering innovative solutions that improve people's lives.

Your Role:

We are seeking a highly skilled Global Customer Support Coordinator to join our team. As a key member of our support staff, you will be responsible for ensuring seamless customer interactions across various regions.

Key Responsibilities:

  • Process orders efficiently by coordinating with internal teams to guarantee timely delivery of products.

  • Maintain accuracy in commercial master data, payment/trade policy, and customer contracts within our ERP system.

  • Resolve customer issues (e.g., order, technical, payment) by collaborating with Project Management, Operations, Supply Chain Management, and other internal/external teams.

  • Support Sales teams in After-Sales Service by resolving customer issues and maintaining effective communication.

  • Keep customers informed about issue status and address any questions or concerns they may have.

Requirements:

To succeed in this role, you will need:

  • A diploma as a minimum qualification.

  • Familiarity with SAP is a plus.

  • Excellent knowledge of Microsoft Office.

  • Proficiency in Italian and English languages.

  • A collaborative approach, strong written and spoken communication skills, and a passion for delivering exceptional customer service.

What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary of around €45,000 - €60,000 per year, depending on experience.

  • Ongoing training and development opportunities to enhance your skills.

  • A dynamic and supportive work environment that fosters collaboration and innovation.

  • The chance to work with a global company that values diversity and inclusion.

Join Our Team:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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