Global Customer Support Coordinator
6 giorni fa
About ABB
ABB is a global leader in the power and automation technology sector, driving sustainable growth and profitability. With a strong presence in over 100 countries, we are committed to delivering innovative solutions that improve people's lives.
Your Role:
We are seeking a highly skilled Global Customer Support Coordinator to join our team. As a key member of our support staff, you will be responsible for ensuring seamless customer interactions across various regions.
Key Responsibilities:
Process orders efficiently by coordinating with internal teams to guarantee timely delivery of products.
Maintain accuracy in commercial master data, payment/trade policy, and customer contracts within our ERP system.
Resolve customer issues (e.g., order, technical, payment) by collaborating with Project Management, Operations, Supply Chain Management, and other internal/external teams.
Support Sales teams in After-Sales Service by resolving customer issues and maintaining effective communication.
Keep customers informed about issue status and address any questions or concerns they may have.
Requirements:
To succeed in this role, you will need:
A diploma as a minimum qualification.
Familiarity with SAP is a plus.
Excellent knowledge of Microsoft Office.
Proficiency in Italian and English languages.
A collaborative approach, strong written and spoken communication skills, and a passion for delivering exceptional customer service.
What We Offer:
As a valued member of our team, you can expect:
A competitive salary of around €45,000 - €60,000 per year, depending on experience.
Ongoing training and development opportunities to enhance your skills.
A dynamic and supportive work environment that fosters collaboration and innovation.
The chance to work with a global company that values diversity and inclusion.
Join Our Team:
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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