Hotel Director
3 settimane fa
About the Role
As a Hotel Manager at Starhotels, you will be responsible for leading the effective daily operational management of the hotel services. You will supervise and coordinate the Heads of Department to drive efficiency of services, achieving and exceeding revenue and guest satisfaction targets.
Key Responsibilities
- Leading the Team
Support the General Manager to drive the team and daily operations to provide the most memorable customer experience and to achieve the expected targets.
Customer Focus
Address any customer concerns and foster a service recovery culture to drive customer loyalty.
Budget Development
Assist the development of meaningful and achievable hotel budgets and other short and long-term hotel strategic goals.
Leadership and Team Management
Provide effective leadership to the hotel management team and to the rest of the team members to ensure targets are met and exceeded while maintaining high engagement and motivation.
Service Delivery
Plan, direct, and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
Cost Control
Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to identify opportunities and drive appropriate actions to achieve efficiencies.
Team Briefings
Holding regular briefings and meetings with the HOD team to maintain and foster an environment to share guidance/feed-back and seek inputs from the team to improve both the staff and the customer experience.
Requirements
- Unique Personality and Passion
A unique personality and a true passion for hospitality.
Education and Experience
A degree or diploma in Hotel Management or equivalent. Proven experience in the role (at least 5 years). Substantial background in Food and Beverage and Room Division Management.
Leadership Skills
Strong leadership skills and an inclusive style.
Problem Solving
Problem solving and proactivity.
Organizational Skills
Excellent organizational skills and a strong sense of responsibility.
Languages
Fluently speak Italian and English. Additional languages are a plus.
Benefits
- Exclusive Discounts
Exclusive discounted stays within the group.
Ticket Restaurants
Ticket Restaurants for delightful dining.
Performer Management Program
Performer Management Program.
Grow with Us
- Exceptional Career Opportunities
Exceptional career advancement opportunities.
Attractive Compensation Package
An attractive compensation package based on your experience.
Part of a Caring Organization
The chance to be a part of an ambitious, caring organization.
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