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Cloud Technical Lead

2 mesi fa

Milano, Lombardia, Italia SAS A tempo pieno

About the Role

We are seeking a highly skilled Cloud Technical Lead to join our team at SAS. As a Cloud Technical Lead, you will be responsible for providing technical leadership and ownership for hosted and remotely managed customer projects.

Key Responsibilities

  • Provide technical leadership and ownership from project kick off through UAT and go-live for hosted and remotely managed customer projects
  • Post go-live project consultation for major changes and to help identify and resolve complex problems caused by repetitive incidents
  • Ensure that all current and future technical project requirements have a clearly defined scope and can be progressed by the responsible service team without issue
  • Enhance operational requirements to improve system stability, monitoring awareness and decrease operational burden to ensure a positive customer experience
  • Facilitate actions as a SAS Administrator as required for tasks or issues with high complexity, increased urgency, or the potential for reduced effort or cost
  • Ensure SAS Cloud standards and best practices are adhered to and validated
  • Provide knowledge transfer for larger team related to their customer engagements and/or key technology areas
  • Deliver excellent customer service using a customer first and continuous improvement mindset
  • Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers
  • Create and maintain service documentation including runbooks, knowledge base articles, and wiki content
  • Configure, manage, monitor, and debug mid-tier software
  • Manage, monitor, and maintain container-based applications deployed in cloud container services
  • Develop tools and software to manage SAS and third-party software
  • Diagnose, document, report, and resolve system problems
  • Work directly with external customers and interface with other support teams and vendors

Requirements

  • 5 years of experience writing programs in more than one language required. Two years of experience in end user and system administrator consulting or providing other first-level consulting required.
  • Equivalent combination of education, training and experience may be considered in place of the above qualifications.
  • Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
  • Fluency in Italian and English
  • 5+ years of technical experience including: 2+ years of experience of SAS Administration or support, 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware, 2+ years of experience with UNIX or Linux supporting enterprise class applications
  • You're curious, passionate, authentic and accountable. These are our values and influence everything we do.

Preferred Qualifications

  • Familiarity with cloud-based platforms like Microsoft Azure, AWS (Amazon Web Services), GCP (Google Cloud Platform), or OpenShift
  • Experience with containers, container based applications, and/or container orchestration tools
  • Experience with Python, Ansible, or Kubernetes
  • Scripting experience (bash, PowerShell, etc.)
  • Installing and using SAS software and solutions
  • Programming in SAS
  • Deploying and managing JavaEE web application.
  • Java or Web development experience
  • Ability to travel occasionally within region

About SAS

At SAS, it's not about fitting into our culture – it's about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here.