Restaurant Manager – Pre-Opening

6 giorni fa

Roma, Lazio, Italia artotel A tempo pieno
Restaurant Manager Role

At art'otel, we're looking for a talented Restaurant Manager to join our team. As a Restaurant Manager, you'll be responsible for leading our restaurant and bar spaces to deliver exceptional guest experiences. Your approach will be inspired by your authentic style and self, always ready with care and attention, a bright idea, and a recommendation that only you could give. You'll know exactly who needs what and when, you'll remember their names, and you'll use your creativity and expertise to deliver a fantastic dining experience every time.

Key Responsibilities:
  • Provide a friendly, courteous, and professional service at all times to the highest standards, leading by example.
  • Build and maintain an efficient team of employees, driving the team towards the objectives of the business.
  • Develop a learning culture and ensure that all team members feel valued and rewarded.
  • Manage all employees in line with the agreed skills and standards, giving regular feedback and reviews.
  • Ensure all guest requests and queries are responded to promptly and effectively.
  • Follow the guidance and instructions given by leadership team, supported by the company's standard operating procedures related but not limited to emergency and evacuation procedures, report any incidents, accidents or maintenance faults that may jeopardise guest or colleague's satisfaction, health & wellbeing. Attends and completes all mandatory H&S training.
  • Effectively communicate with both internal and external guests (including hotel colleagues) via written correspondence, phone, technology platforms, and face-to-face.
  • Proactively upsell and promote all hotel outlets (such as upselling, special events & VIP entertaining) as well as any related reward programs and you'll actively support in the development of internal & external marketing initiatives and displays a passionate approach towards the improvement of new method of services & concepts.
  • Create an imaginative and inspiring atmosphere with personalised service for each guest having an eye for detail and responding appropriately to guest, colleague, and leadership feedback.
  • Provide leadership through leading by example, clearly communicating both operational & strategic information, ongoing customer feedback, ensuring team members are trained & developed, empowering your team, and providing an inspiring service culture through briefings, team meetings, allocation of resources, micros, handovers, and supervision of the team.
  • Share best practice with regards to efficiency, profitability, productivity.
  • Personality is key to our roles at art'otel. Be bold. Be creative. Be original.
  • Complete tasks relevant but not limited to guest & employee cycles in R&B outlets. You'll be focused on delivering truly memorable experiences and is passionate about the R&B offering.
  • Take your cues from the guidance and instructions given by your leadership team. You'll also be backed up by PPHE's standard operating procedures.

What You Bring:
  • You're a great communicator, making sure there's effective communication between back of house and front of house, all with the goal of smooth service that goes above and beyond.
  • You have the highest standards of service, making sure we're consistently going above and beyond for our guests.
  • You're up to date on all our Company policies and procedures throughout the restaurant, including health and safety and food safety, and you're always checking to make sure we comply.

Benefits:
  • Competitive salary
  • Recommend a friend scheme up to €750 Euros (gross)
  • Ticket Meals
  • Attractive Departmental Incentive Schemes, as per company policy
  • 50% F&B discount at our restaurants and bars (for your whole party)*
  • Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
  • 26 days of holidays
  • 1 extra day off for your wellbeing (to be taken in the solar year)
  • 1 working day per year of volunteering activities with our local partners
  • Exciting job opportunities within PPHE Hotel Group across Europe
  • Annual staff parties & outgoings
  • Advanced onboarding programs and L&D opportunities
  • Entitlement to benefits provided with our local partners.

See T&C policy for further details and eligibility

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