Senior Key Account Manager for Corporate Solutions

2 settimane fa

Milano, Lombardia, Italia ESET A tempo pieno
Job Summary

ESET, a leading European cybersecurity company, is seeking an experienced Senior Key Account Manager to join its Corporate Solutions Division. As a key member of the team, you will be responsible for driving business growth and customer satisfaction in assigned geographic or vertical markets.

Responsibilities
  1. Accountability for Named clients portfolio P/L (sales, revenues, profitability) and customer satisfaction (happiness) in assigned geographic or vertical (industry) market.
  2. Accountability for reaching annual and multiyear targets in assigned market.
  3. Define and execute market growth strategy for assigned market targeting new Named clients acquisitions while growing existing Named clients and drive selected opportunities for non-Named clients that are directly managed by CS division.
  4. Cooperate with VP Go To Market growth and transition of existing ESET clients from ESET partners to become directly managed by CS division.
  5. Create and Execute Account Plans for Named Clients to Penetrate, Build and Scale Up new Named clients Relations.
  6. Work with Global CS Services Lead, Global CS Delivery Lead and Global Market Offering Lead organizations ensure customer value creation and happiness (customer needs satisfaction).
  7. Work with Client Vendor Ecosystem to improve ESET positioning (including partners/reseller for legacy customer).
  8. Work with Global System Integrators to create and execute joint account plan for named clients and joint opportunities in the assigned market.
  9. Perform conceptual, system, creative, methodological and business activities as directed by direct supervisor.
  10. Perform other work on projects and tasks as directed by direct supervisor.
Requirements
  1. 10+ years of experience in relevant industry
  2. Track record in building corporate business & sales
  3. Cyber security or other relevant solutions & services experience
  4. Solid knowledge of product portfolio & services
  5. English Language – C1 level
  6. Able to communicate effectively within the organization to build support for CS division targets
  7. Able to independently conduct complex and difficult client and vendor discussions
  8. Able to independently negotiate issues and crisis resolution towards mutually acceptable outcomes
  9. Able to operate at senior executive level, but drill down to relevant details if required
  10. Customer value centric
  11. Market & client development and management skills
  12. Entrepreneurial
  13. Team player & people developer
  14. Able to operate at senior executive level, but drill down to relevant details if required
  15. Sharp decision making and outcome focused

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