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Store Director

1 mese fa

Milano, Lombardia, Italia Aquazzura A tempo pieno
Aquazzura Store Manager Job Description

We are seeking a highly skilled and experienced Store Manager to lead our luxury footwear brand, Aquazzura, in Florence. As a Store Manager, you will be responsible for the overall management and leadership of the store, staff, merchandise, and delivering exceptional client service.

Key Responsibilities:
  • Represent Aquazzura as an Ambassador of the brand and lead the business of the store according to monthly and yearly targets provided by HQ.
  • Maximise the potential of the collections and universes carried in the store, capitalizing on all available support from HQ, visual merchandising training, etc.
  • Build up a loyal clientele and be an expert on the product, understanding the business and market to provide the Company with feedbacks and recommendations.
  • Monitor the performance by reviewing weekly sales of each style/category and provide consistent and qualitative feedbacks to HQ.
  • Seek opportunities to ensure the highest degree of customer service by supporting and empowering the store team to make decisions in the best interest of providing exceptional service.
  • Develop a repeat clientele network for the store, ensuring a high loyalty level based on luxury standards and guidelines provided by HQ.
  • Actively coach, lead and support the clientele expectations within the store and work closely with the Retail Manager to provide continual input on Front of House/Back of House opportunities to improve customer experience.
  • Manage and motivate the team to drive the business, set achievable yet challenging team and individual targets/objectives for the store, assess, monitor and manage performance to ensure these goals are achieved according to the strategy and business targets of the Company.
  • Create a supportive and positive work environment, empower the team and encourage innovative solutions.
  • Conduct monthly coaching/counselling sessions with associates to review performance, identify individual and team training needs, provide frequent trainings to the staff and assess strengths and opportunities for each member of staff.
  • Support HR in acquisition of retail talents and ensure that all related documents are properly archived in the store according to the Company procedures.
  • Enforce Company policies, standards and procedures, be able to correctly operate the retail systems and perform/manage projects requested by the Company.
  • Monitor store expenses, sales plan, asset protection and risk management, be accountable for inventories management, stock management and financial transactions in compliance with the Company procedures.
  • Assign opening/closing counting duties as required and monitor the general appearance of the store: cleanliness, store maintenance, organization of the sales area and back of House.
  • Work closely with the merchandising team and the HQ to ensure that appropriate assortment and stock levels are met and maintain merchandising standards at all times.
Requirements:
  • Minimum 5 years of sales management experience in fashion/luxury retail.
  • Enthusiastic and engaging personality, business oriented, leadership, ability to guide and coach, excellent customer and service attitude, relationship builder, effective communication skills.
  • Fluent in Italian and English, foreign languages are a plus.