Customer Success Advocate
1 giorno fa
Key Responsibilities:
* Provide customer support to existing and prospective clients
* Understand user pain points and become familiar with user personas
* Collaborate with marketing and product teams to ensure user needs are met
* Report user bugs to the development team and update users on progress
* Manage feature request platform and Slack community
* Analyze user behavior and track new feature KPIs
Requirements:
* Experience in Customer Service roles
* Excellent reading comprehension, listening, and writing skills in English
* Positive outlook, enthusiasm, and strong internal drive
* Strong desire to work at an early-stage startup on a small team
* Great communication skills
* Strong organizational and execution skills
What We Offer:
* Great deal of freedom, trust, and accountability
* Opportunity to join an early team and grow with it
* Work from anywhere, fully remote
* Annual retreat in different countries across the globe
About Akiflow:
* All your tasks and calendars into one blazingly fast app
* Company Size: People
* Year Founded: 2019
* Country: Italy
* Company Status: Actively Hiring
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