Customer Success Advocate

1 giorno fa


Padova, Veneto, Italia Akiflow A tempo pieno
{"h1": "Customer Success Manager at Akiflow", "p": "We are seeking a highly motivated Customer Success Manager to join our fully-remote, international team. As a Customer Success Manager, you will be responsible for providing exceptional customer support, understanding user pain points, and collaborating with our marketing and product teams to ensure user needs are met.

Key Responsibilities:

* Provide customer support to existing and prospective clients
* Understand user pain points and become familiar with user personas
* Collaborate with marketing and product teams to ensure user needs are met
* Report user bugs to the development team and update users on progress
* Manage feature request platform and Slack community
* Analyze user behavior and track new feature KPIs

Requirements:

* Experience in Customer Service roles
* Excellent reading comprehension, listening, and writing skills in English
* Positive outlook, enthusiasm, and strong internal drive
* Strong desire to work at an early-stage startup on a small team
* Great communication skills
* Strong organizational and execution skills

What We Offer:

* Great deal of freedom, trust, and accountability
* Opportunity to join an early team and grow with it
* Work from anywhere, fully remote
* Annual retreat in different countries across the globe

About Akiflow:

* All your tasks and calendars into one blazingly fast app
* Company Size: People
* Year Founded: 2019
* Country: Italy
* Company Status: Actively Hiring
"}

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