Customer Success Representative

1 settimana fa

Padova, Veneto, Italia Akiflow A tempo pieno

About Akiflow

Akiflow is a productivity app that collects all your tasks and calendars in a unified view of your work. Our users love us, claiming 1 hour saved per day using our app. We have a very active community helping us build a great product.

Our Mission

We empower people by giving them the best tool to unlock their full potential. We combine usability and visual design for the best possible user experience.

Job Summary

We're looking for a highly motivated person to join our fully-remote, international team. This is an opportunity to become part of a small team within a high-growth startup. As we are scaling the company, we are looking for a Customer Success Manager to help us build a great product.

Key Responsibilities

  • Provide customer support to existing and prospective clients.
  • Understand our users' pain points and become intimately familiar with the personas that use Akiflow.
  • Collaborate closely with our marketing and product team to ensure that the users' needs and pain points are understood completely.
  • Report users' bugs to the development team and update the users on their progress.
  • Manage our feature request platform and Slack community, engaging with our users.
  • Manage our How to Use Guide to support our users' learning.
  • Analyze users' behavior and track the new feature's KPI.
  • Identify areas for improvement of Akiflow.

Requirements

  • Experience in Customer Service roles.
  • Excellent reading comprehension, listening, and writing skills in English.
  • Positive outlook, enthusiasm, and strong internal drive.
  • Strong desire to work at an early-stage startup on a small team.
  • Great communication skills.
  • Display strong organizational and execution skills.

What We Offer

  • A great deal of freedom, trust, and accountability.
  • No long approval processes, you are free to take action.
  • This freedom goes hand in hand with responsibility.
  • We trust everyone to make the best choices for Akiflow.
  • Joining an early team and growing with it.
  • Work wherever you feel good.
  • Annual retreat in different countries across the globe.

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