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Customer Service Representative

2 mesi fa


Segrate, Lombardia, Italia Cathay Group A tempo pieno

Job Summary

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at the Cathay Group. As a key member of our sales support team, you will be responsible for providing exceptional customer service to our clients, while also supporting our account managers with their daily activities.

Key Responsibilities

  • Front and Back Office Activities
    • Process and manage sales orders efficiently, ensuring timely and accurate delivery of products to customers.
    • Coordinate with the logistics department to ensure seamless order fulfillment.
  • Customer Service and Support
    • Respond to customer inquiries promptly and professionally, offering support and assistance as needed.
    • Maintain and update customer databases, monitoring order status, warehouse stock, and merchandise turnover.
  • Commercial Transactions
    • Perform final customer invoicing and manage documentation related to commercial transactions.
    • Follow up on overdue accounts and maintain accurate records.

Requirements

  • High school diploma or equivalent.
  • Minimum of 2 years' experience in a customer service or commercial role.
  • Proficiency in Microsoft Office.
  • Knowledge of a second language is a plus, preferably English.
  • Excellent communication and interpersonal skills.
  • Strong organisational and time management skills.
  • Initiative and ability to work independently in managing routine activities.
  • Desire for professional growth.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.
  • Competitive salary and benefits package.
  • Initial one-year fixed-term contract with the possibility of extension.