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Customer Support Specialist

2 mesi fa

Verona, Veneto, Italia Rdcom A tempo pieno
{"h1": "Customer Support Specialist Job Description", "p": "At Rdcom, we are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service across all our products, working closely with our product teams to enhance their skills through continuous training.

Your primary responsibilities will include managing inbound customer care activities through our ticketing system, directing requests to the competent office, and resolving critical first-level issues. You will also be responsible for providing guidance information on our company products and monitoring services.

To be successful in this role, you will need to have a high school diploma or degree, previous work experience in Customer Service, preferably in IT/digital, with a good level of written and spoken English. You will also need to have good knowledge of the Office package and skills such as organisational ability, proactivity, orientation, and commitment to business objectives, as well as aptitude for problem solving and teamwork.

We offer a period of formation and on-the-job training for the recruited resource, and the proposed position will be commensurate with the professional experience and the salary in line with the real skills of the candidates.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Manage inbound customer care activities through our ticketing system
* Direct requests to the competent office
* Resolve critical first-level issues
* Provide guidance information on company products and monitoring services

**Requirements:**

* High school diploma or degree
* Previous work experience in Customer Service, preferably in IT/digital
* Good level of written and spoken English
* Good knowledge of the Office package
* Organisational ability, proactivity, orientation, and commitment to business objectives
* Aptitude for problem solving and teamwork

**What We Offer:**

* Period of formation and on-the-job training
* Commensurate position with professional experience and salary in line with real skills

**How to Apply:**

If you are interested in this exciting opportunity, please submit your application by clicking directly below or by writing to us.

**Contact Information:**

Please note that we do not accept applications by email or phone.

**Equal Opportunities:**

Rdcom is an equal opportunities employer and welcomes applications from all qualified candidates.

**Working Hours:**

40 hours per week distributed over shifts (morning, afternoon, night)

**Location:**

Montorio, Verona

**Job Type:**

Full-time

**Salary:**

Commensurate with professional experience and salary in line with real skills

**Benefits:**

Period of formation and on-the-job training

**About Us:**

Rdcom is an international player in business messaging solutions, committed to the continuous growth of the company through the development of new ideas and business projects.

**Why Work with Us:**

We offer a dynamic and multicultural work environment, where you can grow professionally and expand your knowledge.

**Join Our Team:**

We are looking for a Customer Support Specialist who will provide customer support across all the company's products by working in synergy with the different product teams and enhancing their skills through continuous training.

**Apply Now:**

If you are interested in this exciting opportunity, please submit your application by clicking directly below or by writing to us.

**Note:**

Please do not include any personal data or references in your application.

**Disclaimer:**

Rdcom is not responsible for any errors or omissions in the job description.

**Language:**

English

**Language Code:**

"en-US"}